[Remote] AI Solution Architect / Engineer (ServiceNow)

Note: The job is a remote job and is open to candidates in USA. STAND 8 Technology Consulting provides end to end IT solutions to enterprise partners across the United States. They are seeking an experienced ServiceNow AI Solution Architect / Engineer to lead the design, implementation, and optimization of AI capabilities within ServiceNow for their global media and entertainment client's enterprise environment. Responsibilities • Architect and implement ServiceNow AI solutions including AI Agent Studio, Generative AI Controller, and Now Assist capabilities across key business domains • Lead AI enablement initiatives, translating client business goals into actionable AI workflows, intelligent agents, and automations • Integrate ServiceNow with external AI ecosystems using Model Context Protocol (MCP), ensuring secure, standardized communication between enterprise assistants and the platform • Assess and optimize the current ServiceNow landscape, identifying technical readiness, data quality, and configuration needs to support AI adoption • Develop proof-of-concepts and production rollouts demonstrating measurable ROI through AI-driven automation and user experience enhancements • Collaborate with cross-functional teams-platform admins, data engineers, product owners, and business stakeholders-to define, test, and deploy AI use cases • Establish governance frameworks for AI use, including prompt safety, data protection, and Now Assist Guardian configuration • Create and maintain technical documentation including design artifacts, data flows, configuration guides, and best practices • Mentor implementation teams and client personnel on AI capabilities, RAG (retrieval-augmented generation), and LLM model management • Stay current with ServiceNow AI roadmap releases, MCP standards, and generative AI trends to proactively guide client strategy and solution evolution Skills • 5+ years of ServiceNow implementation experience, with at least 2+ years focused on AI, Virtual Agent, or Now Assist capabilities • Proven experience with ServiceNow architecture, flow design, and integrations (REST APIs, MID Servers, or external connectors) • Hands-on experience with Generative AI Controller, Now LLM Service, or external LLM provider integrations (Azure OpenAI, Bedrock, Anthropic, etc.) • Working knowledge of AI Agent Studio setup, orchestration, and configuration for domain-specific workflows • Familiarity with Model Context Protocol (MCP) or similar AI integration standards; ability to architect secure, standards-based connections between systems • Strong understanding of AI Search, RAG, and knowledge management design principles in ServiceNow • Excellent communication skills with the ability to translate complex technical concepts into business value for executive and non-technical stakeholders • ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA) preferred • Now Assist or AI Specialist certifications highly desirable Benefits • Medical coverage and Health Savings Account (HSA) through Anthem • Dental/Vision/Various Ancillary coverages through Unum • 401(k) retirement savings plan • Company-paid Employee Assistance Program (EAP) • Discount programs through ADP WorkforceNow Company Overview • STAND 8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions. It was founded in 2009, and is headquartered in Long Beach, California, USA, with a workforce of 201-500 employees. Its website is https://www.stand8.io. Company H1B Sponsorship • STAND 8 Technology Consulting has a track record of offering H1B sponsorships, with 1 in 2024, 5 in 2023, 3 in 2022, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job