Experienced Senior Product Support Specialist – Remote Customer Service Expert for Innovative Technology Solutions

Welcome to arenaflex: Where Customer Experience Meets Innovation

At arenaflex, we're passionate about delivering exceptional customer experiences through our innovative technology solutions. As a leader in the industry, we're committed to fostering a culture that values client fixation, ownership, and continuous learning. Our customer support team plays a vital role in ensuring our clients receive the best possible experience, and we're looking for a talented Senior Product Support Specialist to join our team.

About the Role

We're seeking an experienced and motivated individual to join our customer support team as a Senior Product Support Specialist. As a key member of our team, you'll be responsible for providing top-notch support to our clients, addressing their questions and concerns, and ensuring they get the most out of our products. If you're passionate about delivering exceptional customer experiences, are innovative, and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities:

• Collaborate with arenaflex clients to answer how-to questions and investigate issues related to our products
• Deliver a "human-first" experience through voice and written interactions across chat, email, phone, and other channels in a timely and accurate manner
• Become a subject matter expert in arenaflex products, both at a technical and client use-case level
• Identify opportunities to help clients maximize their value from arenaflex products and services
• Work with leadership to improve organizational efficiencies and share feedback to enhance team performance
• Collaborate with cross-functional teams to increase client engagement and contribute to long-term client retention

What We're Looking For

To be successful in this role, you'll need to possess a unique blend of skills, experience, and personal qualities. Here are some of the essential qualifications and characteristics we're looking for:

Essential Qualifications:

• Bachelor's degree in a relevant field
• 2+ years of experience providing Software as a Service (SaaS) customer support to businesses
• Proven track record of delivering high-quality customer support and driving client satisfaction
• Experience working with online software or SaaS products, or IT experience
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Familiarity with fundamental web technologies (e.g., HTML, CSS, JSON, JavaScript)
• Experience working with multiple customer support platforms (e.g., Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Radio, Salesforce, Twilio)

Preferred Qualifications:

• Experience constructing best practices focused on support quality and efficiencies
• Background as a subject matter expert, mentor, or leader in a customer support role
• Ability to adapt to changing priorities and workflows
• Strong problem-solving and analytical skills
• Experience working in a remote or distributed team environment

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive benefits package, opportunities for growth and development, and a positive work environment. Here are some of the perks and benefits you can expect:

Benefits and Perks:

• Competitive salary ($25/hour)
• 401(k) retirement plan
• Comprehensive medical, dental, vision, and parental leave benefits
• Open and transparent culture
• Opportunities for career growth and advancement
• On-site gym at our HQ with local professional trainers
• Bi-weekly free lunch on-site, monthly arenaflex credit for remote employees
• Unlimited PTO (with coordination with your manager and team to ensure adequate client coverage)
• And many more perks and benefits!

Our Culture and Values

At arenaflex, we're passionate about creating a culture that values client fixation, ownership, and continuous learning. We believe in empowering our employees to take ownership of their work, providing them with the tools and resources they need to succeed, and fostering a culture of innovation and experimentation. Our values include:

Our Values:

• Client Fixation: We're passionate about delivering exceptional customer experiences and driving client satisfaction
• Ownership: We empower our employees to take ownership of their work and provide them with the autonomy to make decisions
• Continuous Learning: We believe in continuous learning and development, and provide our employees with opportunities to grow and improve their skills
• Collaboration: We foster a culture of collaboration and teamwork, and believe in working together to achieve common goals

How to Apply

If you're passionate about delivering exceptional customer experiences, are innovative, and thrive in a fast-paced environment, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you!