Experienced Customer Service Administrator – Teacher Certification Programs Support and Customer Relationship Management

Introduction to arenaflex

arenaflex is a leading organization in the education sector, dedicated to providing innovative solutions and exceptional customer experiences. As a member of our team, you will be part of a dynamic and inclusive culture that values diversity, equity, and inclusion. Our mission is to create vibrant and enriching learning experiences designed for real-life impact, and we are committed to making a positive difference in the lives of our customers and employees.

Job Overview

We are seeking an experienced Customer Service Administrator to join our Customer Contact Center team. As a Customer Service Administrator, you will be responsible for responding to a high volume of inquiries about our products or services, following standard scripts, policies, and procedures. You will take inbound calls, LiveChat, and/or emails from customers regarding teacher certification programs, website issues, complaints, and other topics. If you are passionate about delivering exceptional customer service and have excellent communication skills, we encourage you to apply for this exciting opportunity.

Primary Responsibilities

• Respond to customer inquiries across multiple programs, using various systems and resources, including computer systems, published materials, and websites.
• Identify customer needs and expectations, and provide prompt and accurate solutions to their problems.
• Serve as the primary contact for inbound customer issues, escalating technical product-related issues to the proper Product Support department as needed.
• Track and document inbound support requests using our established Customer Relationship Management (CRM) system, ensuring proper notation of customer problems or issues.
• Maintain quality service by following established policies and procedures, and ensure proper security procedures are followed on all customer interactions.
• Update customer information and ensure accurate entry of contact information.
• Perform other duties as assigned, demonstrating flexibility and a willingness to learn and grow.

Required Knowledge and Experience

To be successful in this role, you will need:

• Formal education or equivalent experience, with a Bachelor's degree preferred.
• A minimum of 18 months of customer service experience, with experience in a call center environment a plus.
• Knowledge of our products, services, and business operations, with the ability to learn and adapt quickly.
• Proficiency in MS Office (Word and Excel), PC operations, web browsing, and web navigation.
• Excellent time management, organizational, and problem-solving skills, with the ability to work in a fast-paced environment.
• Excellent oral and written communication skills, with Spanish language skills a plus but not required.
• Strong attention to detail and good listening skills, with the ability to empathize with customers and provide personalized solutions.

Essential Skills and Competencies

To excel in this role, you will need to demonstrate:

• Strong customer service skills, with the ability to provide exceptional service in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
• Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues promptly and efficiently.
• Ability to work in a team environment, with a willingness to collaborate and support colleagues as needed.
• Flexibility and adaptability, with the ability to learn and adapt quickly in a changing environment.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Administrator, you will have access to:

• Comprehensive training and development programs, designed to help you build your skills and knowledge.
• Opportunities for career advancement, with a clear path for progression and growth.
• A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion.
• Access to a range of benefits and perks, including competitive pay, flexible working arrangements, and a range of employee discounts and rewards.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and inclusive culture. As a member of our team, you can expect:

• A supportive and collaborative work environment, with a focus on teamwork and mutual respect.
• A range of employee benefits and perks, including flexible working arrangements, employee discounts, and access to a range of training and development programs.
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees.
• A range of social and community events, designed to help you build relationships with your colleagues and connect with your local community.

Compensation and Benefits

We offer a competitive compensation package, with a full-time pay rate of $17.20 per hour. In addition to your salary, you will also have access to a range of benefits and perks, including:

• Comprehensive health and wellness programs, designed to support your physical and mental health.
• A range of employee discounts and rewards, including discounts on our products and services.
• Flexible working arrangements, including remote work options and flexible hours.
• A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Administrator at arenaflex, you will be part of a dynamic and inclusive team, dedicated to making a positive difference in the lives of our customers and employees. Apply now to unleash your potential and take the first step towards a rewarding and challenging career with arenaflex.