Experienced Customer Care Representative – Delivering Exceptional Service Experience in Financial Products and Services at arenaflex

Introduction to arenaflex

arenaflex is a leading financial services company dedicated to putting our customers at the center of everything we do. We are committed to building a diverse, equitable, and inclusive workplace where every individual feels valued and inspired. Our mission is to deliver exceptional customer experiences through outstanding talent, and we believe that it all begins with you. As a customer-centric organization, we strive to create a work environment that fosters growth, learning, and innovation, allowing our employees to thrive and make a meaningful impact.

About the Role

We are seeking a highly skilled and experienced Customer Care Representative to join our Equipment Finance department within Commercial Banking Operations. As a key member of our team, you will be responsible for responding to customer inquiries and issues related to complex financial products and services, providing best-in-class customer experiences, and adhering to work guidelines, policies, and regulations. If you are passionate about delivering exceptional customer service, have a strong background in financial services or contact centers, and are eager to grow with a dynamic organization, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Support financial products and services, identifying opportunities to improve the customer service experience and offering solutions to resolve internal and external customer issues, providing first-call resolution whenever possible
• Perform moderately complex customer support tasks, receiving direction from customer service supervisors and escalating non-routine questions as needed
• Interact with the customer service team to resolve complex customer issues, providing training on policies and procedures, and offering guidance to less experienced individuals, as well as internal and external customers
• Manage risk by following all policies and procedures, staying abreast of changes, and maintaining a strong focus on compliance and risk mitigation
• Collaborate with internal partners to deliver seamless customer experiences, navigating multiple computer systems, applications, and utilizing search tools to find information and assist customers with program usage

Essential Qualifications

To be successful in this role, you will need:

• 2+ years of customer service, financial services, or contact center experience, or equivalent demonstrated through a combination of work experience, training, military experience, or education
• A strong customer service focus, with the ability to actively listen, elicit information, comprehend customer issues and needs, and recommend solutions
• Excellent verbal, written, and interpersonal communication skills, with the ability to interact effectively with internal and external partners and clients/customers
• Strong attention to detail and accuracy skills, with the ability to quickly learn business operations and processes
• Experience delivering results in a fast-paced, deadline-driven environment, with effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office skills (Word, Excel, Outlook, and PowerPoint)

Preferred Qualifications

While not required, the following qualifications are preferred:

• Financial services experience and/or contact center experience
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Experience working in a hybrid schedule environment, with the ability to work additional hours as needed

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Care Representative, you will have access to a range of training programs, workshops, and learning opportunities to help you build your skills and advance your career. Our organization is dedicated to fostering a culture of innovation, creativity, and continuous learning, and we encourage our employees to take ownership of their professional development.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, collaborative, and empowering. Our company culture is built on a foundation of respect, trust, and open communication, and we encourage our employees to share their ideas, feedback, and perspectives.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, with a hourly rate of $18.00 to $25.14. In addition to our competitive pay, we offer a range of perks and benefits, including opportunities for professional growth and development, a dynamic and inclusive work environment, and a comprehensive benefits package.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Care Representative, you will play a critical role in helping us build a better future for our customers, and we look forward to welcoming you to our dynamic and inclusive workplace.