Experienced Customer Service Representative – Remote Full-Time Opportunity for Delivering Exceptional Customer Experiences and Driving Business Growth

Introduction to arenaflex

Imagine working for a company that embodies a "work hard, play hard" attitude, where challenges are met with creativity and resourcefulness, and where the details truly matter. At arenaflex, we are passionate about what we do, and our enthusiasm is contagious. We're a company that values empowerment, surrounds you with good people, and believes in rolling up our sleeves to get the job done. If this resonates with your outlook and values, we invite you to explore this exciting opportunity further.

About the Role

We are seeking an experienced Customer Service Representative to join our team in a full-time, hourly position. As a Customer Service Representative at arenaflex, you will be the face of our company, interacting with our valued customers to address inquiries, resolve issues, and facilitate order transactions. Your exceptional communication skills, service-oriented approach, and ability to work in a fast-paced environment will make you a standout in this role.

Key Responsibilities

• Interact with customers via phone, email, or online chat to provide an outstanding experience through timely and precise communication.
• Collect and enter orders for our products, ensuring accuracy and efficiency.
• Field customer questions and concerns, taking appropriate actions to develop resolutions and ensure customer satisfaction.
• Manage the flow of sales orders for internal sales partners, confirming accuracy and maintaining effective working relationships with internal and external organizations.
• Maintain customer records in our CRM and other business systems, ensuring data integrity and up-to-date information.
• Assist with various projects and other duties as needed, demonstrating your adaptability and willingness to contribute to the team's success.

Essential Qualifications

To excel in this role, you will need:

• An Associate's degree or equivalent from a 2-year college or technical school; or an equivalent combination of education and experience.
• Proven customer support experience, with the ability to adapt and respond to different situations.
• A professional, outgoing, and service-oriented approach, with a minimum of 2 years of Customer Service experience in a B2B setting.
• Proficiency in Microsoft Office, with the ability to learn new software and systems.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience with CRM, ERP, and warehouse management systems.
• Familiarity with Zendesk and Asana.

Skills and Competencies

To succeed in this role, you will need to demonstrate:

• Excellent communication skills, including active listening and attention to detail.
• A service-oriented approach, with the ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficiency in Microsoft Office Suite, with the ability to learn new software and systems.
• The ability to learn from and adapt to customer service trends, based on customer communication and feedback.
• A calm and professional demeanor, with the ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders.

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including:

• Continual education through off-site training and you-pick classes.
• Quarterly strategic planning sessions, where you will have the opportunity to contribute to the company's direction and growth.
• Open-book management methodology, providing you with insight into the company's inner workings and financial performance.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a distributed team that values collaboration, communication, and mutual respect. Our company culture is built on the following core values:

• A commitment to treating our employees, manufacturers, and customers as our extended family.
• A focus on delivering great value to our customers, through both product and service.
• A strong emphasis on integrity, transparency, and open communication.

Compensation, Perks, and Benefits

As a Customer Service Representative at arenaflex, you will enjoy a competitive hourly rate, starting at $20.00 per hour. In addition to your hourly rate, you will be eligible for a range of benefits, including:

• Paid health insurance, life insurance, and a 401(k) retirement plan.
• Paid time off, paid holidays, and commuter bus passes.
• Flexible scheduling and the opportunity to work from home.
• Professional development assistance, including ongoing training and education.
• Discounts to retailers, tickets to local sporting events, and paid volunteer opportunities.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic team that values your contributions, supports your growth, and recognizes your achievements. Don't miss out on this chance to join a company that truly cares about its employees, customers, and community. Apply now to take the first step towards an rewarding and challenging career with arenaflex!