Experienced Customer Care Professional – Delivering Exceptional Consumer Product Services and Unparalleled Customer Experiences
Welcome to arenaflex: Where Customer Experience Meets Exceptional Service
At arenaflex, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and create a career journey that is unique and meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll have the opportunity to thrive and make a real impact.Our Culture and Values
At arenaflex, we are dedicated to providing the world's best customer experience every day. We strive to uphold our company values and powerful backing promise with integrity, and in an environment where everyone is seen, heard, and feels like they belong. Our culture is built on a foundation of exceptional service, teamwork, and mutual respect. We believe that by working together, we can achieve great things and make a positive difference in the lives of our customers and communities.Job Overview
As a Customer Care Professional at arenaflex, you will be the face of our company, creating positive interactions with our customers every day. You will have the opportunity to curate unique experiences, help customers with their everyday needs, and grow your skills through industry-leading training and ongoing coaching. If you are passionate about delivering exceptional customer service and are looking for a career that offers growth, development, and a sense of purpose, then we want to hear from you.Key Responsibilities
As a Customer Care Professional, your key responsibilities will include:- Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a Customer First mentality.
- Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while also reinforcing the benefits of our products and services.
- Adding value for our customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty.
- Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
- Addressing general and account-specific customer inquiries, updating customer account information, and using tools and resources to identify custom solutions and anticipate customer needs.
- Meeting and exceeding performance goals that include sales rates, quality goals, compliance regulations, and productivity targets, as well as customer performance metrics.
Essential Qualifications
To be successful in this role, you will need:- Strong written and communication skills to converse effectively and naturally with our customers and deepen client relationships and drive satisfaction.
- Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remaining positive through change and stressful situations.
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries and situations on each call.
- Technical savvy to multi-task and navigate through multiple computer systems and applications simultaneously with speed and accuracy.
- Integrity to manage sensitive customer information and adhere to all regulatory and compliance guidelines related to servicing and sales practices.
- Driven to please by providing the ultimate experience for our customers on every interaction, with a focus on timeliness and reliability.
Preferred Skills
While not essential, the following skills are preferred:- Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills.
- Customer service and consultative sales environment experience.
- Passion for consultative sales, recommending products or solutions tailored to each customer.
- Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.
Additional Requirements
You will need to be flexible and able to work anytime between 6:00 am - 2:00 am, including weekends. You will also be required to work on-site for a minimum of 3 days per week, with the option for hybrid or virtual arrangements depending on role and business needs.Career Growth and Development
At arenaflex, we are committed to helping you grow and develop your career. You will have access to industry-leading training and ongoing coaching, as well as opportunities for career advancement and professional development. Our culture is built on a foundation of continuous learning and improvement, and we encourage our colleagues to take ownership of their careers and strive for excellence.Work Environment and Company Culture
Our work environment is dynamic, inclusive, and supportive. We believe in fostering a culture of mutual respect, teamwork, and open communication. Our colleagues are passionate about delivering exceptional customer service, and we are committed to providing a work environment that is conducive to success and growth.Compensation and Benefits
We offer a competitive salary range of $20.00 to $21.65 per hour, plus bonus and benefits. Our benefits package includes:- Competitive base salaries.
- Bonus incentives.
- 6% company match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, on-site, or virtual arrangements depending on role and business needs.
- 20+ weeks paid parental leave for all parents, regardless of gender.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.