**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America's Fastest and Most Reliable Network**

At arenaflex, we're a human network that reaches across the globe, working behind the scenes to transform the way we connect around the world. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. **What You'll Be Doing** As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering an exceptional customer experience to go along with America's fastest and most reliable network. With your superior sales and customer service skills and excitement for technology, you'll be the go-to person for customers who rely on us when they have questions or issues. You'll be the one to instill confidence and loyalty in our customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. **Your Responsibilities Will Include** * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about arenaflex products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most. **Even Better If You Have** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **What We Offer** * A dynamic and inclusive work environment that encourages authenticity and fosters a sense of belonging * Opportunities for career growth and development, with a focus on helping you reach your potential and contribute your best * A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off * A competitive salary and bonus structure, with opportunities for advancement and recognition * A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees **Work Environment and Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic and inclusive team that is passionate about delivering exceptional customer experiences. We're committed to creating a workplace that is welcoming and inclusive for all employees, and we strive to make everyone feel valued, connected, and empowered to reach their potential. **Equal Employment Opportunity** We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. We're looking for talented and motivated individuals who are passionate about delivering exceptional customer experiences and building relationships with customers. Apply now to join our team and start your journey with arenaflex! Apply for this job