Experienced Customer Service Representative – Real Estate Technology Support and Sales Specialist

Welcome to arenaflex: Revolutionizing Real Estate Technology

arenaflex is at the forefront of the real estate technology market, providing cutting-edge and state-of-the-art applications for homeowners and supporting businesses. By leveraging collected data and artificial intelligence tools, we empower homeowners to make more informed and actionable decisions, ultimately elevating property market value, mitigating costly risks, and decreasing expenses through technology, organization, and education. With $1.5B in property value being protected, our real estate property protection platform is experiencing tremendous growth, and we're seeking a talented and experienced Customer Service Representative to join our dynamic team.

About the Role

We're looking for a highly motivated and independent individual to fill a full-time, 100% virtual Customer Service Representative position. As a key member of our team, you will play a crucial role in providing exceptional customer service and driving business growth through proactive outbound calling, relationship building, and effective sales techniques. If you have a passion for customer service, excellent communication skills, and a drive for success, we invite you to join our innovative and fast-paced environment.

Key Responsibilities

• Handling inbound customer service and sales calls, addressing issues in a calm and composed manner, and providing support to the manager
• Developing relationships with customers and utilizing technology to efficiently source information and resolve queries
• Onboarding and training new users to the platform, ensuring a seamless and intuitive experience
• Assisting customers in navigating our real estate technology platform, offering guidance and troubleshooting assistance when necessary
• Educating customers on the benefits of our technology solutions and how they can optimize their real estate transactions and property management using our tools
• Maintaining comprehensive knowledge of our technology offerings, staying up-to-date with product updates and improvements to provide accurate information to customers
• Handling customer complaints and concerns with empathy, striving to find solutions that meet their needs and exceed their expectations
• Keeping detailed records of customer interactions and feedback in our CRM system to facilitate continuous improvement and tailor services to customer preferences
• Collaborating with the team to meet and exceed sales and customer satisfaction targets

Essential Qualifications

• Proven experience in customer service, technology sales, or a related field, with a strong focus on providing exceptional customer experiences
• Strong communication skills, both verbal and written, with fluency in English and the ability to effectively communicate product features and benefits to customers
• Experience with outbound calling and business development strategies, with a proven track record of success in negotiating and closing sales deals
• Proficiency in CRM software for managing customer interactions and sales pipelines, with experience using Google Drive (Google Docs, Sheets, Slides) and Microsoft Office
• Computer knowledge and familiarity with Dropbox, Slack, and Zoom

Preferred Qualifications

• Residential real estate transaction knowledge and familiarity with real estate documents/title (deed, mortgage, easements, property report, taxes)
• Experience working in a fast-paced, high-energy environment with a strong ability to multitask and build interdepartmental relationships
• Previous experience in the real estate technology industry or a related field, with a strong understanding of the market and its trends

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you'll have access to comprehensive training and support, ensuring you have the skills and knowledge needed to succeed in your role. You'll also have the opportunity to work closely with our experienced team members, learning from their expertise and gaining valuable insights into the real estate technology industry.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a strong focus on collaboration and teamwork. Our virtual work environment is designed to be flexible and supportive, allowing you to work from the comfort of your own home and maintain a healthy work-life balance. We're proud of our company culture, which values diversity, inclusivity, and creativity, and we're committed to creating a positive and supportive work environment for all our employees.

Compensation, Perks, and Benefits

We offer a competitive salary range, starting from $50,000.00 per year, as well as a range of perks and benefits, including the opportunity to work from home and flexible working hours. We're committed to providing our employees with a comprehensive benefits package, designed to support their well-being and career development.

Conclusion

If you're a motivated and customer-focused individual, with a passion for real estate technology and a drive for success, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you'll have the chance to work with a dynamic and innovative team, providing exceptional customer service and driving business growth. Don't miss out on this opportunity to join a leading real estate technology company and take your career to the next level. Apply now and become a part of the arenaflex team!