Experienced Senior Statistics Architect – Data Entry, Live Chat, and Remote Work Expertise for Innovative Customer Experience Solutions at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading organization dedicated to providing exceptional customer experiences through innovative solutions and a commitment to excellence. As part of the arenaflex team, you will be part of a dynamic and inclusive environment where every colleague has the opportunity to contribute to the company's success. With a strong focus on integrity, diversity, and belonging, arenaflex strives to make a positive impact on the lives of its customers and employees alike.

Job Overview

We are seeking an experienced Senior Statistics Architect to join our team in Costa Rica. As a Senior Statistics Architect at arenaflex, you will play a crucial role in transforming and innovating our end-to-end Voice of the Customer (VOC) method. With over 5 million surveys received from clients each year across the consumer, business, and service provider area, our Customer Listening Team is responsible for handling the VOC technique, which includes designing and programming customer experience surveys in over 10 languages and deployed in more than 20 countries.

Key Responsibilities

• Support the development and maintenance of the new VOC technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics, our survey vendor.
• Work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology to drive innovation and transformation.
• Collaborate with utility teams to outline, frame, and capture business needs, growing knowledge of VOC methods and leveraging the same to define and transform the data within the Cornerstone Big Data platform.
• Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions.
• Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions, ensuring data quality and accuracy through intensive testing at variable and use case level.
• Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem.
• Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools.
• Proactively identify and automate manual tasks to improve quality and efficiency.

Essential Qualifications

• Hands-on development experience on Hive/Hadoop, PySpark, Python, Shell Scripting languages, development launch management, and troubleshooting understanding for data-driven projects for a span of no less than 3+ years.
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to the business groups.
• Strong collaboration and communication skills, with the ability to work closely with dating managers/product owners to understand functional requirements and convert them into technical deliverables.

Preferred Qualifications

• Experience working with big data ecosystems and transformational technologies.
• Knowledge of data modeling and data architecture principles.
• Familiarity with Qualtrics survey platform and Cornerstone Big Data platform.
• Experience with automation tools and scripting languages.

Career Growth Opportunities and Learning Benefits

At arenaflex, we prioritize the growth and development of our colleagues. As a Senior Statistics Architect, you will have access to career development and education opportunities, including training programs, mentorship, and opportunities to work on innovative projects. Our goal is to help you achieve your full potential and advance in your career.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and belonging. We believe that every colleague deserves to feel seen, heard, and valued, and we strive to create a culture that is supportive, collaborative, and fun. Our colleagues are our greatest asset, and we are dedicated to providing them with the resources and support they need to succeed.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary, bonus incentives, and support for financial well-being and retirement. We also offer flexible working models, including hybrid, on-site, or digital arrangements, depending on the position and business need. Our benefits package includes generous paid parental leave policies, free access to on-site health facilities staffed with nurses and doctors, and free and confidential counseling aid through our Healthy Minds program.

Conclusion

If you are a motivated and experienced Senior Statistics Architect looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a member of our team, you will have the chance to work on innovative projects, collaborate with talented colleagues, and contribute to the success of our organization. Don't miss out on this opportunity to join a dynamic and inclusive team and take your career to the next level. Apply now and become a part of the arenaflex team!