Experienced Content and Customer Experience Specialist for Innovative Sales Enablement Programs – Remote Opportunity with arenaflex

Introduction to arenaflex

At arenaflex, we don't just create products – we craft innovations that have revolutionized entire industries. It's the diversity of our people and their ideas that fuels the innovation that runs through everything we do, from groundbreaking technology to industry-leading environmental initiatives. Bring your passion and commitment to your work, and it's impossible to predict what you could achieve! Our Sales and Channel Strategy and Operations teams develop the revenue and programs that fuel our ongoing innovation of products and services and are, in many ways, the face of arenaflex for most of our global customers.

Job Overview

We're seeking a driven and entrepreneurial individual who will support a team in creating and delivering a pivotal new tool for both customers and sales staff to elevate the sales experience. The scope of work requires the ability to pivot from program strategy, to development, to operations, to experience design, to geo status. The successful candidate should be high-energy, proactive, passionate about customer experience, and able to thrive in a fast-paced, complex environment.

Key Responsibilities

• Map out the customer journey and collaborate with program managers on the best ways to meet objectives.
• Orchestrate content from various sources.
• Develop a style guide, maintain a library of all the organization's content, and track which parts are performing well and which ones need to be updated.
• Participate in rapid prototyping and testing.
• Develop innovative solutions with our IT and Product Management teams that will help accelerate sales, improve the overall customer experience, and drive sales.

Essential Qualifications

To be successful in this role, you'll need:

• A Bachelor's Degree or equivalent experience.
• 8+ years of experience working with content development teams and local partners; experience working in a geo-diverse environment is highly preferred.
• Deep experience with content optimization through UI/UX and digital marketing to achieve more sales.
• Comprehensive understanding of arenaflex products' features, benefits, and applications.
• Exceptional analytical ability with the capacity to translate basic metric customer experience data into effective content strategies.
• Past experience with content management tools to influence front-and back-end solutions; Adobe Experience Manager is a plus.
• Flexibility, ability to handle ambiguity, and a capacity to work in a highly matrixed environment where collaboration is a must.
• Outstanding written and verbal communication skills.
• The highest level of ethics, values, integrity, and trust.

Preferred Qualifications

While not required, the following qualifications are preferred:

• BS/MS degree in a relevant field.
• Experience working in a fast-paced, dynamic environment.
• Knowledge of sales enablement tools and technologies.
• Experience with data analysis and reporting.

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a team environment and collaborate with cross-functional teams.
• Strong organizational and time management skills.
• Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Content and Customer Experience Specialist, you'll have access to:

• Professional development opportunities, including training and education programs.
• Career advancement opportunities, including promotions and lateral moves.
• A network of experienced professionals who can provide guidance and support.
• Access to the latest tools and technologies in the industry.

Work Environment and Company Culture

At arenaflex, we're proud of our diverse and inclusive work environment. We believe that our employees are our greatest asset, and we're committed to creating a workplace that is welcoming and supportive to all. As a Content and Customer Experience Specialist, you'll be part of a dynamic and innovative team that is passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package that includes:

• A base salary range of $35-$40 per hour.
• Comprehensive medical and dental coverage.
• Retirement benefits, including a 401(k) matching program.
• A range of discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Optional bonus or commission payments, as well as relocation assistance.

Conclusion

If you're a motivated and entrepreneurial individual who is passionate about customer experience and sales enablement, we encourage you to apply for this exciting opportunity. As a Content and Customer Experience Specialist at arenaflex, you'll have the chance to work on innovative projects, collaborate with cross-functional teams, and develop your skills and expertise in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and help shape the future of customer experience at arenaflex. Apply now!

How to Apply

To apply for this role, please follow these steps:

• Read the official job description carefully.
• Fill out the application form, which can be found on our website.
• Attach the required documents, including your resume, cover letter, and any other relevant materials.
• Submit your application and wait for our response.

Document Requirements

To apply for this role, you'll need to provide the following documents:

• Qualifications certificate with mark sheets.
• Passport-size photographs.
• Signature.

Equal Opportunity Employer

arenaflex is an equal opportunity employer that is committed to inclusion and diversity. We make a genuine effort to ensure equal opportunity for all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.