**Experienced Customer Service Representative III – Healthcare Technologies**

At arenaflex, we're on a mission to revolutionize the way healthcare technologies are delivered, and we're looking for a talented Customer Service Representative III to join our team. As a key member of our customer support team, you'll play a vital role in providing exceptional service to our patients, ensuring their needs are met, and exceeding their expectations. **About arenaflex** arenaflex is a leading provider of innovative healthcare technologies, dedicated to improving patient outcomes and experiences. Our team is passionate about delivering high-quality services, and we're committed to fostering a culture of excellence, collaboration, and continuous learning. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our vision and values. **Job Summary** We're seeking an experienced Customer Service Representative III to provide critical support tasks, including answering questions, providing insights, instructions, and assistance for patient scheduling for heart scans at home. As a key member of our team, you'll be responsible for handling a large volume of inbound and outbound calls, following communication scripts, and utilizing knowledge of our products and services to provide exceptional customer service. **Essential Responsibilities** * Handle a large volume of inbound and outbound calls in a timely manner, ensuring that all calls are answered promptly and efficiently. * Follow communication scripts and use knowledge of arenaflex's products and services to go offscript when necessary, providing personalized solutions to meet patient needs. * Identify patient needs, learn and utilize the Caption platform for scheduling appointments, schedule new appointments, modify/cancel existing appointments, resolve complaints, and provide solutions. * Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups, to ensure that all questions, cancellations, and confirmations are handled appropriately. * Recommend improvements for systems and processes to boost organizational efficiency, leveraging data and insights gathered by the call center to drive positive change. * Memorize scripts for Caption Care services and refer to them during calls, ensuring that all patient interactions are consistent and high-quality. * Build positive relationships by going above and beyond with customer service, exceeding patient expectations, and ensuring that all interactions are handled with empathy and professionalism. * Meet daily qualitative and quantitative targets for call volume and achieve all objectives for service, productivity, and quality, driving continuous improvement and excellence. * Create and maintain a record of daily problems and remedial actions taken, using the call-center database to track progress and identify areas for improvement. * Perform other duties as assigned, contributing to the success of the team and the organization. **Required Skills/Abilities** * Strong active listening and verbal communication skills, with the ability to effectively communicate with patients and colleagues. * Proficiency in problem-solving, with the ability to analyze complex issues and provide creative solutions. * Expertise in conflict resolution, with the ability to de-escalate tense situations and provide empathetic support. * Ability to multitask and manage time effectively, prioritizing tasks and meeting deadlines in a fast-paced environment. * Proficient with Microsoft 365 or similar software, with the ability to navigate and utilize various tools and systems. **Education and Experience** * High school degree or equivalent. * 3-5 years' experience working in a call center or customer support role, with a proven track record of providing exceptional customer service and driving results. * Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, with the ability to work in a remote environment. **About arenaflex** arenaflex is a leading provider of innovative healthcare technologies, dedicated to improving patient outcomes and experiences. Our team is passionate about delivering high-quality services, and we're committed to fostering a culture of excellence, collaboration, and continuous learning. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our vision and values. **Work Environment and Company Culture** * 100% remote work environment, with the flexibility to work from anywhere in the Continental US. * EST is preferred, but we're open to candidates from other time zones. * M-F shift is 8:00 PM through 4:30 AM, with half 2nd shift and half 3rd shift coverage. * Training is provided on the first shift, with ongoing support and development opportunities. * Collaborative and dynamic work environment, with a focus on teamwork, innovation, and continuous learning. * Opportunities for career growth and development, with a commitment to fostering a culture of excellence and continuous improvement. **Compensation, Perks, and Benefits** * Competitive hourly rate of $22.00 - $23.00 per hour. * Opportunities for career growth and development, with a commitment to fostering a culture of excellence and continuous improvement. * Flexible work environment, with the ability to work from anywhere in the Continental US. * EST is preferred, but we're open to candidates from other time zones. * Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to fostering a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to providing opportunities for career growth and development. Apply for this job