**Experienced Air Customer Service Agent – Remote US Opportunity**

Are you a customer service enthusiast with a passion for the travel industry? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex's dynamic Air Customer Service team as a remote Air Customer Service Agent. In this role, you will be the face of arenaflex, providing exceptional support to our guests and travel partners while working from the comfort of your own home. **About arenaflex** arenaflex is a leading global travel company that offers unforgettable experiences to our guests. With a rich history of innovation and a commitment to excellence, we strive to create unforgettable memories for our guests while fostering a culture of inclusivity, respect, and teamwork. As a remote Air Customer Service Agent, you will be part of a talented team that shares your passion for delivering exceptional customer experiences. **Responsibilities** As an Air Customer Service Agent, you will be responsible for providing top-notch support to our guests and travel partners through various communication channels, including phone calls, chat messages, emails, and voicemails. Your primary responsibilities will include: * Answering phone calls and chat messages regarding air issues, responding to emails and voicemails, and relaying messages accurately and promptly. * Amending major schedule changes, performing ticketing activities (issuance, refunds, exchanges, etc.). * Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares. * Realigning pricing within PNR to collect additional money outside final payment. * Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report. * Assigning ancillary services to guests when requested. * Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation. * Researching air schedules booked for crew outside of budget. * Processing last-minute crew changes in regards to air accommodations. * Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed. * Communicating effectively with customers, co-workers, and management to reduce communication-related work errors. * Consistently delivering on commitments to external and internal customers to drive customer satisfaction. * Demonstrating commitment through behaviors and performance that are aligned with our core values. * Exhibiting integrity, fairness, and professionalism in everyday conduct. **Additional Responsibilities** * Answering phone calls and chats from/to guests/travel agents/airlines. * Working shipboard email inboxes. * Helping guests/travel agents with enroute issues. * Supporting and upholding our Culture Essentials. * Performing other duties assigned by management within the scope of this position. **Requirements** To succeed in this role, you will need: * Experience in the travel and hospitality industry and in a high-volume call center is highly desirable. * Proficiency in Microsoft Word, Excel, and Outlook. * Excellent phone and customer service skills. * Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. * Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing. * Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). **What You Can Expect** As a remote Air Customer Service Agent with arenaflex, you can expect: * Cruise and travel privileges for you and your family. * Health benefits. * 401(k). * Employee Stock Purchase Plan. * Training & Professional Development. * Tuition & Professional Certification Reimbursement. * Rewards & Incentives. * Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely. **Our Culture** At arenaflex, our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We are committed to fostering a culture of inclusivity, respect, and teamwork, and we strive to create a work environment that is welcoming and supportive of all employees. **Americans with Disabilities Act (ADA)** arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@arenaflex.com. **How to Apply** If you are a motivated and customer-focused individual with a passion for the travel industry, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. We look forward to welcoming you to our team! Apply Job! Apply for this job