**Experienced Customer Service Representative – Work from Home Opportunity at arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping our customers navigate the complexities of their health care plans, providing personalized support and guidance every step of the way. If you're passionate about delivering heart-driven service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a Fortune 4 company that's revolutionizing the way we approach health care. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver. That's why we've created a culture that's centered around our Heart At Work Behaviors, which empower our colleagues to transform our culture and accelerate innovation. **Position Summary** We're seeking hundreds of Customer Care Representatives to join our Caremark Member Operations division in North Carolina. As a Customer Service Representative, you'll work from home, enjoying a flexible schedule that allows you to balance your priorities in and outside of work. You'll be responsible for assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You'll have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role. **Key Responsibilities** * Assist members with their pharmacy benefit plans, providing personalized support and guidance * Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions * Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients * Receive training to upskill you to assist with client and member inquiries as business needs arise * Offer solutions to help simplify members' health care experiences * Learn more about health care and expand your own experiences, opening doors to additional opportunities within arenaflex **Essential Qualifications** * 1 year of experience interacting with customers (call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications * High School Diploma or equivalent experience **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of health care experience **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong customer service skills, including courteous telephone etiquette and professionalism * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** * Comprehensive training program to equip you with the skills and knowledge you need to succeed * Opportunities for advancement from a REP I to a REP II and III * Career Mapping guide to help you navigate your career path * Opportunities for professional growth and development, including education assistance and free development courses **Work Environment and Company Culture** * Work from home flexibility, with the option to work from our office locations * Flexible schedule, with the ability to balance your priorities in and outside of work * Dynamic, fast-paced environment that's centered around our Heart At Work Behaviors * Collaborative team environment that's passionate about delivering exceptional customer experiences **Compensation, Perks, and Benefits** * Competitive pay rate, starting at $17.50 per hour * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Paid time off, including company-paid holidays, PTO, and Floating Holidays * Tuition reimbursement and education assistance * Employee Stock Purchase Plan and 401(k) retirement savings plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * CVS store discount and discount programs with participating partners **How to Apply** If you're passionate about delivering heart-driven service and have a knack for problem-solving, we want to hear from you! Our application process is simple: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this opportunity to join our team and make a meaningful difference in people's lives. Apply today! Apply Job! Apply for this job