Experienced Customer Relations Representative – Brand Engagement Center (BEC) Advocate for arenaflex, Delivering Exceptional Customer Experiences and Driving Owner Satisfaction

Introduction to arenaflex

Imagine being part of a dynamic and innovative organization that is revolutionizing the future of mobility. At arenaflex, we are committed to delivering high-quality solutions that enhance lives and delight our customers. As one of the world's most admired brands, we are growing and leading the way in our industry. Our culture is built on collaboration, respect, and a passion for innovation, making us an exciting and rewarding place to work. If you are a motivated and talented individual who wants to make a difference, we invite you to join our team and be part of our journey to shape the future of mobility.

About the Role

We are seeking a highly motivated and qualified Customer Relations Representative to join our Brand Engagement Center (BEC) team. As a BEC Advocate, you will play a critical role in delivering exceptional customer experiences and driving owner satisfaction. You will be the primary point of contact for our customers, responding to inquiries and concerns, and providing timely and effective solutions. This is an exciting opportunity to join a world-class contact center and be part of a team that is dedicated to making a positive impact on our customers' lives.

Key Responsibilities

• Directly interface with customers by responding to incoming phone calls regarding inquiries and/or complaints
• Analyze customer concerns and handle them accordingly, taking ownership of incoming communication and investigating and resolving various questions and concerns
• Combine active listening with proactive decision-making skills to benefit our customers, multitasking daily and utilizing multiple software applications at once
• Research unique customer requests using online resources and identify opportunities to improve the customer experience
• Support in-vehicle technology and apps, assisting customers with setting up and troubleshooting their multi-media products, phone pairing, and navigation
• Demonstrate high emotional intelligence to effectively support a low-effort customer experience
• Maintain excellent attendance and punctuality, as these are essential for this position

Essential Qualifications

• High School Diploma
• Customer service experience in a fast-paced customer-facing or phone environment
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to thrive in a fast-paced, dynamic environment
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Preferred Qualifications

• Bachelor's degree or higher
• Automotive experience (i.e., dealership, technician, worked for another automotive company, etc.)
• Experience working with technology (i.e., Bluetooth pairing, navigation, smartphone)
• Familiarity with social media

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. We offer a range of training programs, including 12 weeks of in-office paid training at our headquarters. Our training programs are designed to equip you with the skills and knowledge you need to succeed in your role and advance your career. We also offer tuition reimbursement, professional growth and development programs, and a range of career paths to explore. Whether you are looking to develop your skills in customer service, sales, or marketing, or you are interested in pursuing a career in leadership, we have opportunities available to help you achieve your goals.

Work Environment and Company Culture

Our work environment is built on teamwork, flexibility, and respect. We believe in creating a positive and inclusive work environment that allows our team members to thrive. We offer a range of benefits, including flexible work options, comprehensive health care and wellness plans, and paid holidays and paid time off. We also have a range of employee programs and activities, including team-building events, volunteer opportunities, and social activities. At arenaflex, we are committed to making a positive impact on our customers' lives and on the communities in which we operate.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including a starting salary of $54,500 and benefits that are effective on day one. We also offer a range of perks, including a hybrid (home/onsite) schedule following training, a team member vehicle purchase discount, and a team member lease vehicle program. Our benefits package includes comprehensive health care and wellness plans, paid holidays and paid time off, and a 401(k) savings plan featuring a company match. We also offer tax-advantaged accounts, including a health savings account, health care FSA, and dependent care FSA.

Conclusion

If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we invite you to join our team at arenaflex. As a Customer Relations Representative, you will play a critical role in driving owner satisfaction and making a positive impact on our customers' lives. With our commitment to growth and development, flexible work environment, and competitive compensation and benefits package, we offer a rewarding and challenging career opportunity that will help you achieve your goals. Apply now to join our team and be part of our journey to shape the future of mobility.