**Experienced Full Stack Customer Service Representative – Bilingual: French / English – Work-from-Home Opportunity**
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a forward-thinking global organization, we're committed to nurturing a people-first, inclusive culture and a genuine sense of belonging. We're looking for talented individuals who share our passion for providing outstanding customer service experiences to join our team as a remote Customer Service Representative.
**About arenaflex**
arenaflex is a global leader in customer experience and technology services, helping the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. With a diverse team from 70+ countries, we're proud to be a game-changer in the industry. Our commitment to diversity, equity, and inclusion has earned us recognition as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth."
**Career Growth and Personal Development**
As a remote Customer Service Representative at arenaflex, you'll have the opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll provide you with all the training, technologies, and continuing support you'll need to succeed. Plus, with a strong focus on career growth and personal development, you'll have real potential for advancement. In fact, about 80% of our managers and leaders have been promoted from within!
**What You'll Do in This Role**
As a Customer Service Representative working from home, you'll:
* Provide inbound customer support using a call flow guide in the customer's preferred language
* Help customers resolve basic technical issues
* Track, document, and retrieve information in databases
* Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
* Offer additional products and/or services
* Deliver expert customer experiences...with a smile.
**Your Qualifications**
To be successful in this role, you'll need:
* The ability to speak fluent French and English
* 1+ year of customer service experience
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
**What's in It for You**
As a valued member of our team, you'll enjoy:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Join Our Team**
If you're passionate about delivering exceptional customer experiences and are looking for a career that will challenge and reward you, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."