Experienced Data Maintenance and Customer Support Specialist – Part-time Remote Opportunity for a Dynamic and Growth-Oriented Team at arenaflex

Welcome to arenaflex

At arenaflex, we are at the forefront of digitizing the automotive spare parts market, bringing together IT and automotive specialists to shape the future of the industry. With over 900 colleagues working across 140 countries and growing, we take pride in connecting all data for our partners, including 34 leading automotive companies. Our team is dedicated to making a significant impact, and we're excited to welcome a new member to our dynamic and growth-oriented team.

About the Role

We're looking for an experienced Data Maintenance and Customer Support Specialist to join our team on a part-time basis, working 25 hours a week, spread across five days (Monday to Friday). This is a permanent contract position, and you'll have the flexibility to work from the comfort of your own home, with the option to work remotely from the Netherlands, Spain, France, or Italy.

Key Responsibilities

As a Data Maintenance and Customer Support Specialist, you will be responsible for:

• Data administration: Logging and conveying data recorded and transmitted by customers into our systems
• Data acquisition: Assisting our workshop customers through active acquisition of data and information retrieval/procurement
• Access management: Creating customer accounts for access to our online information systems
• Customer support: Supporting our customers by responding to inquiries via email

Your Profile

To be successful in this role, you should have:

• First experience in contact with customers, with a strong focus on providing excellent customer support
• Good knowledge of Microsoft Office, with the ability to learn new systems and technologies quickly
• IT affinity and confident handling of work on a PC, with a strong understanding of data administration and management
• Fluency in German and English language skills (B1 or higher level), with excellent communication and interpersonal skills

What We Offer

At arenaflex, we offer a range of benefits, including:

• A competitive contract and salary package, with a contract title of Assistant Technical Documentation
• Location-independency and flexibility, with the option to work remotely or in a hybrid model
• Structured onboarding, with an individual onboarding plan, multiple onboarding days, and access to e-learning, training, and documentation
• A tailored tech set-up, including a Dell device, notebook, monitors, headset, mobile phone, mouse, keyboard, and docking station
• Flexible working hours, with the ability to decide where and when you work
• OKRs instead of micromanagement, with a focus on results-oriented leadership and extreme ownership

Our Culture

At arenaflex, we value:

• Ownership, cooperation, entrepreneurial thinking, and self-reflection, with a focus on effective communication and teamwork
• Team culture, with regular team events and celebrations
• Diversity and inclusivity, with a focus on creating a welcoming and supportive work environment
• Agile transformation and continuous learning, with opportunities for professional growth and development

Why Join arenaflex?

We're proud to be a Kununu Top Company 2023, with a score of 4.2/5 and an 85%+ recommendation rate. We're a dynamic and growth-oriented team, with a focus on making a significant impact in the industry. If you're looking for a challenging and rewarding role, with opportunities for professional growth and development, we encourage you to apply.

How to Apply

If you're excited about the opportunity to join our team and contribute to our mission, please apply through our website. We can't wait to hear from you and welcome you to the arenaflex team!