Experienced Customer Service Representative – Delivering Personalized Health Care Solutions with arenaflex

Introduction to arenaflex

At arenaflex, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle inspires our commitment to delivering enhanced, human-centric health care solutions in a rapidly evolving world. Our brand, with heart at its core, sends a powerful message that the way we deliver our services is just as important as what we deliver. As a leader in the health care industry, arenaflex is dedicated to transforming the way health care is experienced, making it more personal, convenient, and affordable for all.

Our Culture and Values

Our Heart At Work Behaviors support this purpose, empowering every team member to play a vital role in shaping our culture and driving innovation. We believe that by working together, we can create a more compassionate and effective health care system. At arenaflex, we value diversity, equity, and inclusion, and we are committed to fostering a work environment that is welcoming, supportive, and inclusive of all individuals.

Job Overview

We are seeking an experienced Customer Service Representative to join our team in Virginia. As a Member Service Representative, you will provide exceptional telephone assistance to arenaflex Medicaid members and providers, addressing a range of inquiries, including eligibility, provider changes, and requests for ID cards. Your goal will be to deliver an outstanding experience to every caller, every time. This is a unique opportunity to make a positive impact on the lives of our members and providers, and we are looking for a talented and compassionate individual to join our team.

Key Responsibilities

• Answer incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs
• Provide accurate and timely information to members and providers, ensuring a high level of customer satisfaction
• Utilize high-speed internet connectivity with secure service via ethernet cable (note: Wi-Fi is not permitted)
• Meet performance standards, attendance requirements, and call quality goals, demonstrating a strong commitment to excellence
• Collaborate with internal teams to resolve member and provider issues, promoting a culture of teamwork and cooperation

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or equivalent GED
• Ability to communicate effectively with members and providers, both orally and in written form
• Strong customer service skills, with a proven track record of delivering exceptional results
• Ability to work from home and demonstrate self-sufficiency, with a reliable and secure internet connection
• Must commute to the office in Linthicum, MD when unable to work from home due to prolonged technical problems

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working remotely in a call center setting
• Familiarity with Medicaid and Medicare programs
• Previous experience in a customer-facing role, with a strong focus on delivering exceptional customer service

What We Offer

At arenaflex, we are committed to supporting the well-being and career growth of our team members. In addition to a competitive salary range of $17.00 - $31.30 per hour, we offer a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs and education assistance
• Free development courses and a CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

Career Growth and Development

At arenaflex, we are dedicated to helping our team members grow and develop in their careers. We offer a range of training and development programs, including free development courses and education assistance. Our goal is to support the ongoing learning and growth of our team members, helping them to achieve their full potential and advance in their careers.

Work Environment and Company Culture

At arenaflex, we are proud of our dynamic and supportive work environment. Our team members are passionate about delivering exceptional customer service and making a positive impact on the lives of our members and providers. We foster a culture of inclusivity, respect, and empathy, and we are committed to creating a work environment that is welcoming and supportive of all individuals.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with arenaflex, you will have the chance to make a real difference in the lives of our members and providers, while also growing and developing in your career. Don't miss out on this opportunity to join our team and be part of a company that is truly making a difference in the world of health care. Apply today and take the first step towards a rewarding and challenging career with arenaflex!