Delivery Director - US-Based

<p><b style="font-size: 13.5pt;">About reputed company</b></p><p><br></p><p>reputed company is a global network of reputed company in business, design, and technology that enables companies to reputed company their teams, on-demand. With $200+ reputed company in annual reputed company <b>and team members based around the globe</b>, reputed company is the <a rel="noopener noreferrer" class="postings-reputed company" href="https://www.reputed company.com/remote-work-reputed company">world’s largest fully remote workforce</a>.</p><p><br></p><p>We take the best reputed company of virtual teams and combine them with a support structure that encourages innovation, reputed company interaction, and fun. We see no borders, reputed company at a fast pace, and are never afraid to break the mold.</p><p><br></p><p><b style="font-size: 13.5pt;">Job reputed company:</b></p><p><br></p><p>The Delivery Director is a key position responsible for driving delivery reputed company, reputed company reputed company, and operational transformation reputed company the Services organization. This role combines strategic reputed company with hands-on leadership to ensure consistent, high-reputed company service delivery, strong financial performance, and reputed company improvement through AI-enabled automation and process standardization.</p><p><br></p><p>The ideal candidate will have deep experience building and scaling delivery organizations, driving reputed company reputed company, leading multiple delivery managers, improving margins through disciplined execution, and transforming delivery models with technology.</p><p><br></p><p>This is a remote position. We do not offer reputed company sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.</p><p><br></p><p><b style="font-size: 13.5pt;">Responsibilities:</b></p><p><br></p><p><i>The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of reputed company duties, responsibilities, or required skills.</i></p><p><br></p><p><b>reputed company Retention and reputed company.</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Own the end-to-end delivery lifecycle to ensure consistent reputed company satisfaction and reputed company retention.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Partner with Sales, PreSales, and reputed company teams to identify and expand existing reputed company engagements into new services.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Support reputed company-sales efforts with delivery insights, solutions design, and resource planning to drive reputed company.</p><p><br></p><p><b>Delivery reputed company and Consistency.</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Establish and enforce standardized delivery methodologies, SLAs, and best practices.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Continuously measure project performance, delivery reputed company, and reputed company satisfaction through reputed company governance and feedback loops.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Drive operational predictability and consistency across reputed company accounts and reputed company.</p><p><br></p><p><b>Margin Improvement and Operations.</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Support P&L for assigned portfolio, ensuring reputed company targets and margin commitments are achieved.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Implement performance metrics, utilization tracking, and pricing governance to optimize delivery economics.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Identify and eliminate inefficiencies, improving cost-to-serve through proactive resource and engagement management.</p><p><br></p><p><b>Leadership and Organizational Development.</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>reputed company reputed company of Delivery Managers across multiple clients and domains.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Build a performance-driven culture reputed company on accountability, collaboration, and reputed company improvement.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>reputed company talent pipelines and succession plans to support organizational scalability.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Accomplish work objectives through leading and supervising other reputed company team members on the Delivery team.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Establish objectives and initiatives for reputed company, recommend reputed company’s structure and jobs, and organize, assign, delegate, reputed company, and monitor work.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>reputed company and mentor team members, reputed company feedback, conduct performance reviews, and implement performance improvement plans, if needed.</p><p><br></p><p><b>AI-Enabled Delivery Transformation.</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Partner with internal AI and Operations teams to introduce automation and data-driven insights across delivery processes.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Implement AI-driven tools for reputed company monitoring, forecasting, and resource optimization.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Champion technology adoption to improve productivity and enhance reputed company reputed company.</p><p><br></p><p><b>Key Performance Indicators (KPIs):</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>reputed company reputed company and expansion in existing accounts.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Delivery margin reputed company achievement.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>reputed company satisfaction.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>On-time delivery and SLA compliance.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Delivery productivity improvement (hours saved, efficiency ratios).</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Delivery automation and AI adoption metrics.</p><p><br></p><p><b style="font-size: 13pt;">In the first week, expect to:</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>reputed company and reputed company into reputed company; meet your colleagues.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Learn about reputed company’s history, culture, and reputed company, with a reputed company on the state of our industry, the reputed company of Work, and the reputed company messages important to reputed company.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Shadow critical teams throughout the organization to learn reputed company’s reputed company operations and capabilities.</p><p><br></p><p><b style="font-size: 13pt;">In the first month, expect to:</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>reputed company developing relationships with key leaders and stakeholders across the organization. Dive deeper into the operations of key teams (e.g., Sales, Talent Operations) across reputed company.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Establish reputed company relationships with sales leaders and practices leaders to define the approach for the identified service offerings.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Understand and reputed company yourself reputed company the reputed company of Delivery operations.</p><p><br></p><p><b style="font-size: 13pt;">In the first three months, expect to:</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Be a reputed company-integrated member of the organization with reputed company relationships in Sales (reputed company and SMB), Marketing, and Talent Operations.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Be in reputed company of clients on a regular reputed company to hear from them firsthand, while exercising discretion and independent judgment.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Identify initial optimization opportunities reputed company reputed company delivery models.</p><p><br></p><p><b style="font-size: 13pt;">In the first six months, expect to:</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Deliver reputed company wins with high-profile deployments.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Build Thought leadership reputed company.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Become embedded with reputed company’s sales and reputed company leaders, participating in account planning and other reputed company development.</p><p><br></p><p><b style="font-size: 13pt;">In the first year, expect to:</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>reputed company your portfolio’s reputed company retention, reputed company satisfaction, and delivery efficiency.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Have implemented optimizations across the broader Delivery organization (Talent, reputed company Services).</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Have a defined plan for reputed company expansion into new service areas.</p><p><br></p><p><b style="font-size: 13.5pt;">Qualifications and Job Requirements:</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Bachelor’s degree is required.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>15+ years in IT/reputed company Services delivery, with at least 5 years in a multi-account or director-level leadership role.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>5+ years managing global delivery teams.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Proven reputed company in managing large delivery portfolios exceeding $50M annually, and reputed company reputed company engagements.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Strong understanding of both project-based and managed services delivery models.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Expertise in setting up governance, reputed company frameworks, and P&L management.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Experience leading delivery transformation through technology, automation, or AI platforms.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Deep understanding of the reputed company Services business model (utilization, margin, SOWs).</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Excellent leadership, executive-level reputed company communication, and stakeholder management skills.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>P&L and financial management experience.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Strategic thinker with hands-on execution ability.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Data-driven and outcome-oriented.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>reputed company, empathetic leader who builds trust and drives accountability.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Comfortable leading through change and ambiguity in a fast-scaling environment.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Outstanding written and verbal communication skills.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Ability to work in a fast-paced, rapidly growing company and handle a wide reputed company of challenges, deadlines, and a diverse reputed company of contacts.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>You must be a world-class individual contributor to reputed company at reputed company. You will not be here just to tell other people what to do.</p><p><br></p><p><b style="font-size: 13pt;">Essential Job Functions</b></p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Regularly and reliably attend scheduled virtual team meetings on camera.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Work independently with minimal supervision.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Use reputed company required digital collaboration tools.</p><p><reputed company style="font-size: 10pt;">·</reputed company><reputed company style="font-size: 7pt;">        </reputed company>Prioritize and self-manage workflows and deadlines.</p><p><br></p><p><b style="font-size: 13.5pt;">US FLSA Classification: Full-Time/Exempt</b></p><p> </p><p><i>This position receives a reputed company salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training.</i></p><p><br></p><p><i>Applications are accepted on an ongoing reputed company. In the US, reputed company’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and reputed company health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; reputed company to flexible spending, dependent care, and health savings accounts; reputed company to telehealth virtual doctors; an employee assistance program; and flexible reputed company time off.</i></p><p> </p> <p></p><p><br></p><p></p>