Delivery Director - US-Based

<p><b style="font-size: 13.5pt;">About Toptal</b></p><p><br></p><p>Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue <b>and team members based around the globe</b>, Toptal is the <a rel="noopener noreferrer" class="postings-link" href="https://www.toptal.com/remote-work-playbook">world’s largest fully remote workforce</a>.</p><p><br></p><p>We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.</p><p><br></p><p><b style="font-size: 13.5pt;">Job Summary:</b></p><p><br></p><p>The Delivery Director is a key position responsible for driving delivery excellence, revenue growth, and operational transformation within the Services organization. This role combines strategic oversight with hands-on leadership to ensure consistent, high-quality service delivery, strong financial performance, and continuous improvement through AI-enabled automation and process standardization.</p><p><br></p><p>The ideal candidate will have deep experience building and scaling delivery organizations, driving revenue growth, leading multiple delivery managers, improving margins through disciplined execution, and transforming delivery models with technology.</p><p><br></p><p>This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.</p><p><br></p><p><b style="font-size: 13.5pt;">Responsibilities:</b></p><p><br></p><p><i>The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.</i></p><p><br></p><p><b>Revenue Retention and Growth.</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Partner with Sales, PreSales, and Practice teams to identify and expand existing client engagements into new services.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Support pre-sales efforts with delivery insights, solutions design, and resource planning to drive growth.</p><p><br></p><p><b>Delivery Quality and Consistency.</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Establish and enforce standardized delivery methodologies, SLAs, and best practices.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Continuously measure project performance, delivery quality, and client satisfaction through structured governance and feedback loops.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Drive operational predictability and consistency across all accounts and projects.</p><p><br></p><p><b>Margin Improvement and Operations.</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Support P&L for assigned portfolio, ensuring revenue targets and margin commitments are achieved.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Implement performance metrics, utilization tracking, and pricing governance to optimize delivery economics.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Identify and eliminate inefficiencies, improving cost-to-serve through proactive resource and engagement management.</p><p><br></p><p><b>Leadership and Organizational Development.</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Lead a team of Delivery Managers across multiple clients and domains.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Build a performance-driven culture focused on accountability, collaboration, and continuous improvement.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Develop talent pipelines and succession plans to support organizational scalability.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Accomplish work objectives through leading and supervising other Toptal team members on the Delivery team.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Establish objectives and initiatives for the team, recommend the team’s structure and jobs, and organize, assign, delegate, oversee, and monitor work.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Coach and mentor team members, provide feedback, conduct performance reviews, and implement performance improvement plans, if needed.</p><p><br></p><p><b>AI-Enabled Delivery Transformation.</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Partner with internal AI and Operations teams to introduce automation and data-driven insights across delivery processes.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Implement AI-driven tools for quality monitoring, forecasting, and resource optimization.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Champion technology adoption to improve productivity and enhance client outcomes.</p><p><br></p><p><b>Key Performance Indicators (KPIs):</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Revenue growth and expansion in existing accounts.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Delivery margin target achievement.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Client satisfaction.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>On-time delivery and SLA compliance.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Delivery productivity improvement (hours saved, efficiency ratios).</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Delivery automation and AI adoption metrics.</p><p><br></p><p><b style="font-size: 13pt;">In the first week, expect to:</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Onboard and integrate into Toptal; meet your colleagues.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.</p><p><br></p><p><b style="font-size: 13pt;">In the first month, expect to:</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Begin developing relationships with key leaders and stakeholders across the organization. Dive deeper into the operations of key teams (e.g., Sales, Talent Operations) across the company.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Establish collaborative relationships with sales leaders and practices leaders to define the approach for the identified service offerings.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Understand and embed yourself within the flow of Delivery operations.</p><p><br></p><p><b style="font-size: 13pt;">In the first three months, expect to:</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Be a well-integrated member of the organization with positive relationships in Sales (Enterprise and SMB), Marketing, and Talent Operations.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Be in front of clients on a regular basis to hear from them firsthand, while exercising discretion and independent judgment.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Identify initial optimization opportunities within all delivery models.</p><p><br></p><p><b style="font-size: 13pt;">In the first six months, expect to:</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Deliver client wins with high-profile deployments.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Build Thought leadership presence.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Become embedded with Toptal’s sales and practice leaders, participating in account planning and other strategy development.</p><p><br></p><p><b style="font-size: 13pt;">In the first year, expect to:</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Lead your portfolio’s revenue retention, client satisfaction, and delivery efficiency.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Have implemented optimizations across the broader Delivery organization (Talent, Professional Services).</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Have a defined plan for continued expansion into new service areas.</p><p><br></p><p><b style="font-size: 13.5pt;">Qualifications and Job Requirements:</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Bachelor’s degree is required.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>15+ years in IT/Professional Services delivery, with at least 5 years in a multi-account or director-level leadership role.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>5+ years managing global delivery teams.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Proven success in managing large delivery portfolios exceeding $50M annually, and complex client engagements.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Strong understanding of both project-based and managed services delivery models.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Expertise in setting up governance, quality frameworks, and P&L management.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Experience leading delivery transformation through technology, automation, or AI platforms.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Deep understanding of the Professional Services business model (utilization, margin, SOWs).</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Excellent leadership, executive-level client communication, and stakeholder management skills.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>P&L and financial management experience.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Strategic thinker with hands-on execution ability.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Data-driven and outcome-oriented.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Collaborative, empathetic leader who builds trust and drives accountability.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Comfortable leading through change and ambiguity in a fast-scaling environment.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Outstanding written and verbal communication skills.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.</p><p><br></p><p><b style="font-size: 13pt;">Essential Job Functions</b></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Regularly and reliably attend scheduled virtual team meetings on camera.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Work independently with minimal supervision.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Use all required digital collaboration tools.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Prioritize and self-manage workflows and deadlines.</p><p><br></p><p><b style="font-size: 13.5pt;">US FLSA Classification: Full-Time/Exempt</b></p><p> </p><p><i>This position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</i></p><p><br></p><p><i>Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.</i></p><p> </p> <p></p><p><br></p><p></p>