Senior Manager, People Process Transformation and Continuous Improvement

Job Description: • Lead a global team of process strategists to reimagine end-to-end People experiences at DoorDash and Wolt • Set vision and roadmap for continuous improvement across global People processes aligned to enterprise automation and transformation goals • Apply Lean Six Sigma and systems thinking to diagnose root causes, redesign processes, and embed automation and self-service at scale • Partner with tech and product leaders to deliver solutions balancing process simplification, policy alignment, and end-user experience • Oversee creation of future-state process architectures that integrate with AI-powered tools and platforms • Ensure process changes are backed by quantifiable metrics (time savings, SLA compression, ROI, adoption rates) • Facilitate cross-functional design sessions to align priorities and drive readiness across process, org, and tech dimensions • Build dashboards and diagnostic tools to monitor process health and identify opportunities • Champion end-user empathy and institutionalize a culture of continuous improvement • Report to VP, People Platforms and partner with COEs, business unit People leaders, engineers, product managers, and operations leaders worldwide • Measure success by accelerated process velocity, measurable ROI, experience improvement, and lasting adoption Requirements: • 10+ years of hands-on Continuous Improvement leadership, ideally in HR, Talent Acquisition, or other large-scale operational functions • Expert in Lean Six Sigma methodologies (Black Belt or equivalent experience) • Proficiency with tools like Value Stream Mapping, 5 Whys, and root cause analysis • Experience leading large-scale, multi-system process transformations across global organizations • Systems thinker able to decompose org/process/tech architectures • Proven record of measurable impact: compressing cycle times, reducing costs, increasing quality, and boosting adoption • Fluent in process mapping, service blueprinting, and org/process/tech decomposition • Demonstrated end-user empathy in process design • Ability to thrive in high-change, high-ambiguity environments using data and structured thinking • Strong collaboration and influence skills to align diverse stakeholders • Experience leading and developing teams of senior people process strategists Benefits: • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program • Flexible paid time off/vacation (for salaried roles) • 80 hours of paid sick time per year (for salaried roles) • Vacation and sick accrual details for hourly roles • Opportunities for equity grants • Wellness expense reimbursement • Premium healthcare Apply tot his job Apply To this Job