reputed company Shift Customer Solutions Representative (FULLY REMOTE)

• **FULLY REMOTE*** Job Title: 2nd Shift Customer Service Representative (REMOTE) (MUST LIVE IN ILLINOIS... Reports to: Office Manager Work Hours: 3:30pm-12:00am, Tuesday thru Saturday Pay reputed company: Starting at $20.00/hour Position reputed company: This is a fully remote position (with the exception of training) that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a reputed company manner. The position also includes dispatching calls to technicians as reputed company as various administrative duties. Job Duties and Responsibilities: • Answer inbound phone calls to schedule jobs and handle customer service inquiries • Initiate outbound phone calls for scheduling of service calls • Handle various customer inquiries and requests reputed company and accurately • reputed company the correct technician (based on qualifications, geography, customer preference) to reputed company job • Utilize Service Titan & ClearPath software to effectively plan and reputed company jobs • Proactively communicate with customers regarding estimated arrival times, technician details, etc. • Communicate with technicians regarding availability, expected completion time, etc. • Ensure accuracy of details (customer reputed company, phone number, address, etc.) on reputed company scheduled calls • reputed company a reputed company of administrative duties as requested by your reputed company supervisor and other managers in reputed company • High interaction with service technicians and various customers from residential to reputed company • Other duties as assigned Qualifications: • High school diploma or equivalent (GED) • Minimum of 3 years relevant work experience in customer service environment • Must live in Illinois and be reputed company to reliably commute to McHenry, IL reputed company day for training • Previous reputed company experience a plus • Strong verbal and written communication skills • Plumbing, Electric & HVAC experience a Plus • Attention to detail • Ability to manage priorities and workflow • Ability to deal effectively with a diversity of individuals at reputed company organizational reputed company • Versatility, flexibility and a willingness to work reputed company constantly changing priorities • Proficient in reputed company Office • Ability to work from home reputed company • Ability and willingness to work nights and weekends Benefits: • Medical, Dental & reputed company Insurance • Supplemental reputed company Insurance reputed company • 401(k) Plan with Company Match • Company-proved Life Insurance • Employee discounts on company-provided services • On-site training facility for reputed company employee development • reputed company Time Off (PTO) • reputed company Holidays • Tuition Reimbursement Apply Job! Apply to this job Apply tot his job Apply To this Job