Experienced Licensed Customer Success Associate – Financial Technology and Blockchain Innovation Expert

Introduction to arenaflex

arenaflex is at the forefront of revolutionizing financial services with its cutting-edge, scaled, and rapidly expanding technology platform. By leveraging loan origination activities on its platform and an extensive network of partners, arenaflex is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of innovative technology, arenaflex's platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at arenaflex, characterized by their drive, innovation, collaboration, and passion for building from scratch.

About the Role

We are seeking driven, customer service-oriented teammates who are curious about innovative blockchain technology and financial services. As a Licensed Customer Success Associate, you will be at the heart of the action, providing product, technical, and educational support to our potential and existing customers. Your effective communication, problem-solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success.

Key Responsibilities

• Be the first point of contact and advocate for our customers, ensuring exceptional customer service and support
• Handle customer inquiries via omni-channel communication, processing applications, and providing solutions with knowledge and empathy
• Educate customers on arenaflex and our products with enthusiasm and expertise, promoting brand recognition and loyalty
• Gather key insights and assist in process improvement for arenaflex's products and services, enhancing the customer experience
• Provide technical support and troubleshooting on a variety of potential issues, ensuring timely and effective resolutions
• Conduct video notary sessions with attention to detail and professionalism, following up daily with multi-vendor coordination when needed
• Participate in new training and licensing programs to expand the team's capabilities and stay up-to-date with industry developments
• Contribute to an exciting and vibrant office environment and team dynamic, fostering collaboration and innovation

Essential Qualifications

• BA/BS from an accredited university preferred, with 1+ years of experience in a customer-facing role
• Having a Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Missouri is required
• The ability to obtain Missouri MLO licensing within 60 days of hire is required
• Proven background in being a dependable and reliable team player, with a strong work ethic and commitment to customer success
• Flexibility and adaptability to ongoing refinements in process and structure, with a willingness to learn and grow
• Confident, friendly, and compassionate communication skills, with the ability to instill trust and rapport with customers
• Process-driven organizational skills, with a quick and flexible learning style and the ability to navigate new technology platforms

Preferred Qualifications

• Experience in the financial technology or blockchain industry, with a strong understanding of innovative technologies and their applications
• Previous experience in a customer success or support role, with a proven track record of delivering exceptional customer service and driving business growth
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Licensed Customer Success Associate, you will have access to a range of training and development opportunities, including new licensing programs, industry conferences, and workshops. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and skills.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a strong focus on collaboration, creativity, and customer success. Our office environment is vibrant and exciting, with a range of amenities and perks to support your well-being and productivity. We are committed to fostering a culture of innovation, inclusivity, and respect, where everyone feels valued and empowered to contribute their best work.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and growth opportunities, with a range of benefits and perks to support your well-being and financial security. These include:

• Competitive salary and growth opportunities
• Company quarterly performance-based bonus
• Equity stock options package
• Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents
• Employer-funded life and disability insurance coverage
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Up to 12 weeks paid family leave
• In-office, remote, and hybrid work location options
• Home office and technology stipend for those working outside of a traditional office more than 75% of the time
• Flexible time-off plan to empower employees to take the time off that they want and need
• Continuing education reimbursement
• Routine team swag deliveries!

Conclusion

If you are a motivated and customer-focused individual, with a passion for innovative technology and financial services, we encourage you to apply for the Licensed Customer Success Associate role at arenaflex. This is a unique opportunity to join a dynamic and innovative company, with a strong focus on customer success, collaboration, and growth. With a range of benefits, perks, and opportunities for career growth and development, arenaflex is the ideal place to take your career to the next level. Apply now to join our team and be part of the revolution in financial services!