Experienced Remote Customer Service Representative – Delivering Exceptional Client Experiences and Driving Business Growth through Innovative Solutions and Tech-Powered Innovation at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a forward-thinking global organization that has been consistently recognized for its people-first, inclusive culture and genuine sense of belonging. As a leader in the industry, we have earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We are committed to creating a diverse and inclusive work environment where all employees can thrive and contribute to our success.

A New Career Powered by You

Are you looking for a "work from home" career change with a company that values its employees and offers opportunities for growth and development? Do you want to join a team of passionate and dedicated professionals who are committed to delivering outstanding customer service experiences? If so, we invite you to apply for our Remote Customer Service Representative position at arenaflex. As a remote customer service representative, you will be part of an organically diverse team from 70+ countries, working together to provide exceptional customer experiences and support each other's success and well-being.

Career Growth and Personal Development

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. At arenaflex, we are committed to providing our employees with the training, technologies, and continuing support they need to succeed. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to career growth and development.

What You Will Do in This Role

As a Customer Service Representative working from home, you will:

• Provide inbound customer support via phone, email, or chat
• Help customers resolve technical issues and answer questions about our products and services
• Assist in correcting billing concerns and resolving customer complaints
• Ensure the appropriateness of social media content and respond to customer inquiries on social media platforms
• Deliver expert customer experiences with a smile, providing personalized support and solutions to our customers

Your Qualifications

To be successful in this role, you will need:

• A high school diploma and/or GED
• Minimum 6 months of customer service experience required
• Must have the ability to connect to the internet with an ethernet cord and have a quiet, dedicated workspace
• Proficiency in fast-paced multi-tasking and strong PC knowledge and computer navigation skills
• Eagerness to learn new technologies and adapt to changing situations
• Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues
• Must reside in the United States or have a valid U.S. address for residence
• The ability to work rotational shifts as needed, including evenings and weekends

What's in it for You

At arenaflex, we champion our people and invest in their success. As a Remote Customer Service Representative, you will be provided with:

• Paid two weeks training and 1 week nesting to ensure your success in the role
• Lucrative employee referral bonus opportunities to recognize your contributions to our team
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey and provide guidance and support
• Work-from-home convenience with company-supplied technologies and a dedicated support team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You

If you are passionate about delivering exceptional customer experiences and are looking for a new challenge, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Join our team and start your journey to a rewarding and fulfilling career.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. We are committed to creating a diverse and inclusive work environment where all employees can thrive and contribute to our success.

Request a Reasonable Accommodation

To request a reasonable accommodation, please click here.

Affirmative Action Plan

To review the Affirmative Action Plan, please click here.

Apply today and start your journey to a rewarding and fulfilling career at arenaflex!