Experienced Customer Service Representative – Home Healthcare and Medical Equipment Support Specialist at arenaflex

Introduction to arenaflex

At arenaflex, we are dedicated to improving the quality of life for our patients at home. As a leader in the healthcare services industry, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. With a strong presence in the US and a global reach, we are committed to delivering exceptional customer service and support to our patients and referrals.

Job Summary

We are seeking an experienced and compassionate Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you will be responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their orders. You will interact with patients and referrals via phone calls, email, fax, chat, text, web inquiries, and other electronic sources, providing accurate information and updates on new orders, resupplies, pickups, and/or exchanges.

Key Responsibilities

• Handle continuous work volume by interacting with patients and referrals via inbound and outbound phone calls, email, fax, chat, text, web inquiries, and other electronic sources
• Receive and process order requests from referrals for durable medical equipment and healthcare services
• Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
• Demonstrate professionalism and provide high-quality service when interacting with patients, caregivers, and/or referrals
• Resolve patient/referral complaints and escalations with urgency by identifying problems, troubleshooting equipment, and coordinating appropriate corrective action
• Assess patient and referral needs, identify satisfactory resolution, and provide high-quality customer service
• Comply with and adhere to all regulatory compliance areas, policies, and procedures, and best practices
• Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
• Perform other duties as required

Essential Qualifications

To be successful in this role, you will need:

• High School Diploma or GED required
• 1-3 years of Call Center Experience preferred
• 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred
• Experience working in a remote environment preferred
• Certificates, Licenses, Registrations, or Professional Designations: N/A

Skills, Knowledge, and Abilities

The ideal candidate will possess:

• Ability to assess problems and identify solutions
• Professional verbal and written communication skills
• Effective listening, paraphrasing, and summarization skills
• Personal accountability and emotional intelligence
• Time management and reliability
• Basic skills in using a Windows-based computer
• Language Skills: English (reading, writing, verbal)
• Mathematical Skills: Basic level mathematical proficiency

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to creating a growth-oriented culture that values each teammate's perspective and contributions. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be part of a team that is dedicated to delivering exceptional customer service and support, and you will have the chance to make a real difference in the lives of our patients.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We are committed to creating a positive and inclusive work environment that values diversity and promotes equal opportunities for all teammates. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package that includes:

• Medical, dental, and vision insurance, available on the first working day
• 401(k) eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will be part of a team that is dedicated to improving the quality of life for our patients at home. You will have the chance to develop your skills and knowledge in a dynamic and supportive environment, and you will be part of a company that values diversity and promotes equal opportunities for all teammates. Don't miss this opportunity to join a leader in the healthcare services industry and make a real difference in the lives of our patients.