Experienced Technical Support and Customer Service Representative - Remote Work Opportunity with arenaflex

Welcome to arenaflex

arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. As a remote Technical Support and Customer Service Representative, you will join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers."

A New Career Powered by You

Are you looking for a "work from home" career change with a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Technical Support and Customer Service Representative position at arenaflex is just the right place for you! We are dedicated to helping you reimagine an all-new career journey and develop "friends for life" at the same time. With our comprehensive training programs, cutting-edge technologies, and continuing support, you will have everything you need to succeed in this role.

Career Growth and Personal Development

This is a great "work from home" opportunity that will allow you to grow both personally and professionally. At arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Our programs include:

• Comprehensive training and development programs
• Mentorship programs that support your rewarding career journey
• Leadership development opportunities
• Cross-functional training and rotation programs
• Access to industry-recognized certifications and training

What You Will Do in This Role

As a Technical Support and Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support and Customer Service Representative (Remote) role include:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Essential Skills and Competencies

To be successful in this role, you will need to possess the following essential skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management
• Problem-solving skills: Strong problem-solving skills, with the ability to analyze problems, identify solutions, and implement effective solutions
• Technical skills: Proficiency in computer navigation, software applications, and technical troubleshooting
• Customer service skills: Excellent customer service skills, with the ability to provide exceptional customer experiences and resolve customer complaints
• Time management skills: Ability to manage time effectively, prioritize tasks, and meet productivity and quality standards
• Adaptability: Ability to adapt to changing situations, priorities, and technologies

What's in it for You

At arenaflex, we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Work Environment and Company Culture

At arenaflex, we pride ourselves on our inclusive and diverse company culture. We believe in creating a work environment that is welcoming, supportive, and empowering for all employees. Our company culture is built on the following values:

• Respect: We respect each other's differences and perspectives
• Empathy: We empathize with each other's challenges and struggles
• Integrity: We act with integrity and transparency in all our interactions
• Accountability: We take ownership of our actions and decisions
• Continuous learning: We continuously learn and improve to stay ahead of the curve

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package that includes a base salary, performance-based incentives, and a range of benefits and perks. Our benefits package includes:

• Medical, dental, and vision insurance
• 401K with company match
• Paid PTO and holidays
• Comprehensive Employee Assistance Program (EAP)
• Health and wellness programs
• Mentorship programs
• Employee referral bonus opportunities

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Technical Support and Customer Service Representative at arenaflex, you will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Don't miss out on this opportunity to join a dynamic and growing company that is committed to your success and well-being. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."