Experienced Customer Service Manager – Leading Outdoor Living Products Distributor – arenaflex

Introduction to arenaflex

arenaflex is the world's leading distributor of outdoor living products, with a strong presence in 13 countries and over 420 Sales Centers. Our team of more than 6,000 dedicated employees is committed to meeting the needs of our customers with pride and professionalism. We value integrity, trust, diversity, and innovation, and strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. As a company, we are passionate about providing our customers with the best products and services to create unforgettable outdoor living experiences.

Job Summary

We are seeking an experienced Customer Service Manager to supervise and coordinate the daily activities of our inside sales and customer service team. The successful candidate will be responsible for training, directing, and managing our Inside Sales/Customer Service Associate personnel, as well as recommending changes to current inside sales techniques or procedures based on team performance and new selling techniques. If you have a passion for delivering exceptional customer service and driving sales growth, we encourage you to apply for this exciting opportunity to join our team at arenaflex.

Key Responsibilities

• Train, direct, and manage Inside Sales/Customer Service Associate personnel to ensure they have the skills and knowledge needed to provide exceptional customer service and drive sales growth.
• Recommend changes to current inside sales techniques or procedures based on team performance and new selling techniques to continuously improve our sales strategy.
• Handle complaints or situations that may arise involving pricing, delivery/shipping errors, returns, etc. and resolve these issues in a timely and satisfactory manner to ensure customer satisfaction.
• Place calls to and answer calls from existing and potential customers to solicit business and to follow up on customers' needs, building strong relationships and identifying new sales opportunities.
• Establish relationships with customers by assisting them at the counter or over the phone, understanding their needs, and learning their buying habits and expectations to recommend specific products and solutions.
• Process customer orders quickly and efficiently, increasing sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability, demonstrating a deep understanding of our products and services.
• Communicate pricing, product updates, deliveries, credit, and payment issues in accordance with standard procedures and customers' profitability profiles, ensuring transparency and clarity in all interactions.
• Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction, staying up-to-date with the latest product information and industry trends.
• Proficiently use technologies, including distribution and office software such as Prelude, to streamline processes and improve efficiency.
• Follow company policies and procedures, adhering to our high standards of integrity, trust, and professionalism.

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or GED, or at least two years of inside sales associate experience, or an equivalent combination of education and experience.
• Demonstrated understanding and application of effective selling techniques, with a proven track record of meeting sales goals and growing sales.
• Demonstrated ability to handle difficult customers and situations, remaining calm and professional under pressure.
• Demonstrated knowledge of product information, with the ability to learn and stay up-to-date with new products and services.
• Ability to write routine reports and correspondence, with strong communication and interpersonal skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions in a timely manner, using analytical and problem-solving skills to resolve issues.
• Ability to interpret a variety of instructions furnished in written and oral form, with strong attention to detail and ability to follow procedures.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience in a customer-facing role, with a strong understanding of customer needs and expectations.
• Knowledge of outdoor living products and services, with experience in the industry or a related field.
• Experience with distribution and office software, such as Prelude, with the ability to quickly learn new systems and technologies.
• Bilingual or multilingual skills, with the ability to communicate with customers in multiple languages.
• Military experience or background, with the ability to apply military skills and experience to a civilian role.

Skills and Competencies

To succeed in this role, you will need to demonstrate the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues.
• Excellent customer service skills, with a focus on delivering exceptional service and resolving issues in a timely and satisfactory manner.
• Strong analytical and problem-solving skills, with the ability to define problems, collect data, and draw valid conclusions.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong attention to detail, with the ability to follow procedures and ensure accuracy in all interactions.
• Ability to learn and stay up-to-date with new products and services, with a commitment to ongoing learning and professional development.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer comprehensive training programs, tuition reimbursement, and abundant advancement opportunities to help you build a successful and rewarding career. Our company culture values diversity, inclusion, and innovation, and we strive to create a work environment that is supportive, collaborative, and fun. As a member of our team, you will have access to a range of benefits, including:

• Comprehensive training programs to develop your skills and knowledge.
• Tuition reimbursement to support your ongoing education and professional development.
• Abundant advancement opportunities to build a successful and rewarding career.
• A supportive and collaborative work environment that values diversity, inclusion, and innovation.
• A range of benefits, including medical, dental, and vision care, company-paid life and long-term disability insurance, and more.

Work Environment and Company Culture

At arenaflex, we are proud of our company culture, which values integrity, trust, diversity, and innovation. We strive to create a work environment that is supportive, collaborative, and fun, with a focus on delivering exceptional customer service and driving sales growth. Our team is passionate about outdoor living products and services, and we are committed to providing our customers with the best products and services to create unforgettable outdoor living experiences. As a member of our team, you will be part of a dynamic and fast-paced environment, with opportunities to build strong relationships with customers and colleagues, and to contribute to the growth and success of our company.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits to support your well-being and success. These include:

• A competitive hourly rate, with opportunities for bonuses and commissions.
• A range of benefits, including medical, dental, and vision care, company-paid life and long-term disability insurance, and more.
• A supportive and collaborative work environment, with opportunities for professional development and growth.
• A range of perks, including employee discounts, recognition programs, and more.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service and driving sales growth, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Manager, you will play a critical role in our company's success, and will have the opportunity to build a successful and rewarding career with a leading outdoor living products distributor. Don't miss out on this opportunity to join our dynamic and fast-paced team – apply today to start your journey with arenaflex!