Experienced Customer Service Representative – Remote Call Center Opportunity with arenaflex

Welcome to arenaflex

arenaflex is a leading provider of answering services, call center, and contact center services, proudly serving as the virtual receptionist for hundreds of accounts across various industries nationwide. As a family-owned business since 1976, we take pride in our clean, up-to-date, and fun work environment, where our team members are valued and appreciated. We're passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join our dynamic team as a Customer Service Representative in our remote call center.

About the Role

We're seeking highly skilled and enthusiastic customer service professionals who are passionate about providing top-notch support to our clients and their customers. As a Customer Service Representative with arenaflex, you will be the first point of contact for inbound calls, responding to customer inquiries, resolving issues, and providing exceptional service. If you're a people person, enjoy variety, and are a communication connoisseur, we'd love to hear from you!

Key Responsibilities:

• Respond to inbound customer calls, resolving issues and providing exceptional service
• Take messages, record, and relay information on behalf of our clients
• Provide accurate and efficient responses to customer inquiries
• Navigate appointment scheduling, answer questions, and serve as the front line for our clients
• Work collaboratively with our team to achieve exceptional customer experiences
• Participate in ongoing training and development to enhance your skills and knowledge

Requirements

To be considered for this exciting opportunity, you must:

• Live in Georgia (remote work opportunities available)
• Have a high school diploma or equivalent
• Have excellent communication and customer service skills
• Be available to work a variety of shifts, including weekends and holidays
• Have a reliable computer, high-speed internet, and a quiet, private workspace (if working remotely)
• Be able to connect your computer equipment directly to the router (wi-fi not an option)

Essential Qualifications:

• 1-2 years of customer service experience (call center experience a plus)
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and multitask
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team

Preferred Qualifications:

• Experience working in a remote call center environment
• Knowledge of call center software and technology
• Bi-lingual or multi-lingual skills
• Experience working in a family-owned business or similar environment

What We Offer

At arenaflex, we're committed to providing our team members with a supportive and rewarding work environment. We offer:

• Competitive hourly pay ($14.00/hour weekdays, $15.50/hour weekends)
• Opportunities for career advancement and professional growth
• Medical and leave-time benefits (full-time members eligible after 30 days)
• 70% company-paid monthly medical premiums
• 3% company match IRA retirement plan
• 100% life insurance policy paid
• Paid breaks for all full-time shifts
• Flexible scheduling and remote work opportunities
• Ongoing training and development programs
• A fun and engaging work environment with a family feel and vibe

How to Apply

If you're excited about this opportunity and meet the requirements, we invite you to complete a telephone audition by calling 770-785-2524 and entering code 7. Instructions will be provided when you call, and a recording of your voicemail will be sent to our Hiring Manager for review. Don't be nervous – we're looking for candidates with great communication skills, a positive service tone, and a smile in their voice.

Application Process:

• Complete the telephone audition and leave a complete voicemail with your name, phone number, email, and availability
• If selected, you'll receive an email with our application and pre-employment assessment testing
• Coordinate an on-site or virtual interview with our team
• Start working with us within 5-7 days of being offered the position (pending background check and drug screen results)

Join Our Team

At arenaflex, we're passionate about delivering exceptional customer experiences and providing a supportive work environment for our team members. If you're looking for a challenging and rewarding role with a family-owned business, we encourage you to apply. Visit our company website at www.asuperiorcontactcenter.com to learn more about who we are and what we do. We can't wait to hear from you!