Experienced Customer Service and Insurance Sales Associate for Remote Work Opportunities in Dynamic Contact Center Environment

Introduction to arenaflex

Imagine being part of a team that makes a meaningful impact on the lives of millions of U.S. military members and their families. At arenaflex, we are dedicated to ensuring the financial security of those who have served our country. Our team members come from diverse backgrounds, but we all share a passion for supporting those who have made sacrifices for our nation. If you are looking for a career that offers purpose and fulfillment, you might be the perfect fit for our dynamic team.

About the Role

We are seeking a highly motivated and experienced Customer Service and Insurance Sales Associate to join our Commercial Lines department. This role offers the opportunity to work remotely in a fast-paced contact center environment, where you will engage with business owners to advise on insurance and risk management. As a key member of our team, you will use a consultative approach to understand customer needs and offer tailored solutions that meet their unique requirements.

Key Responsibilities

• Engage in inbound sales to advise business owners on insurance and risk management, providing expert guidance and support to help them make informed decisions.
• Use a consultative approach to understand customer needs and offer tailored solutions that address their specific challenges and goals.
• Build and maintain strong relationships with members, non-members, and insurance carriers, ensuring seamless communication and collaboration.
• Ensure compliance with insurance standards and minimize errors through meticulous documentation, maintaining the highest level of accuracy and attention to detail.
• Provide accurate risk management solutions based on industry trends and regulatory changes, staying up-to-date with the latest developments and best practices.
• Utilize Agency Management Systems and CRM platforms to select appropriate products and carriers, leveraging technology to streamline processes and enhance customer experience.
• Collaborate with underwriters to negotiate endorsements, renewals, and other underwriting decisions, working together to achieve mutually beneficial outcomes.
• Perform Insurance to Value (ITV) calculations for diverse property types, applying your knowledge and expertise to deliver precise and reliable results.
• Handle account services including policy changes, renewals, and cancellations, providing exceptional customer service and support throughout the entire process.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or General Equivalency Diploma, demonstrating a strong foundation in education and a commitment to lifelong learning.
• 1 year of insurance sales and service experience, preferably in commercial insurance, with a proven track record of delivering exceptional customer service and driving sales growth.
• Valid Property and Casualty insurance license for your home state or the ability to obtain within 90 days, ensuring compliance with regulatory requirements and industry standards.

Preferred Qualifications

While not essential, the following preferred qualifications will give you a competitive edge in this role:

• 2 years of Commercial Lines Insurance account management experience, with a deep understanding of the complexities and nuances of commercial insurance.
• Experience with Agency Management Systems, Salesforce, and multiple carrier environments, demonstrating your ability to adapt to new technologies and systems.
• Active P&C General Lines License for your home state, showcasing your expertise and commitment to the insurance industry.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and insurance carriers.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions to meet customer needs.
• Proficiency in Agency Management Systems and CRM platforms, with the ability to leverage technology to streamline processes and enhance customer experience.
• Knowledge of insurance standards and regulations, with the ability to ensure compliance and minimize errors.
• Ability to work in a fast-paced environment, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service and Insurance Sales Associate, you will have access to:

• Comprehensive training programs, designed to enhance your knowledge and skills in insurance sales and service.
• Mentorship and coaching, with experienced professionals who will guide and support you in your career development.
• Opportunities for advancement, with a clear path for career progression and professional growth.
• Professional development opportunities, including conferences, workshops, and industry events, to help you stay up-to-date with the latest trends and best practices.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and inclusive work environment, where everyone feels valued and supported. As a remote worker, you will be part of a virtual team that is connected and collaborative, with regular check-ins and team-building activities to foster a sense of community and camaraderie.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a salary based on experience and market data. In addition to your salary, you will also receive:

• Comprehensive benefits, including medical, dental, vision plans, 401(k), life insurance, and more.
• Paid time off, including vacation days, sick leave, and holidays, to help you recharge and relax.
• Parental benefits, including adoption assistance and parental leave, to support you and your family.
• Wellness programs, including fitness classes, mental health support, and employee assistance programs, to help you maintain a healthy work-life balance.

Conclusion

If you are a motivated and experienced insurance professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service and Insurance Sales Associate at arenaflex, you will be part of a dynamic team that is dedicated to making a meaningful impact on the lives of millions of U.S. military members and their families. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and professional development, this is an opportunity you won't want to miss. Apply today to join our team and contribute to our mission of service!