Experienced Part-Time Customer Service Representative – Legal Services and Provider Relations Specialist

Welcome to arenaflex

arenaflex is a leading provider of legal services, dedicated to connecting individuals with top-rated attorneys in their local communities. We also offer comprehensive Identity Theft Protection, ensuring our members have access to the best possible support in times of need. As a dynamic and growth-oriented organization, we are committed to delivering exceptional customer experiences and fostering strong relationships with our network of legal providers. If you are passionate about customer service, legal services, and building meaningful connections, we invite you to join our team as a Part-Time Customer Service Representative.

Job Overview

In this critical role, you will be responsible for locating qualified legal providers to assist our members with their legal matters. You will also play a key part in developing and maintaining our network of provider relationships, leveraging your exceptional communication skills and ability to build strong connections. This position involves a mix of outbound calling, receiving inbound calls, and email communications with our members and providers. As a part-time hourly position, you will have the opportunity to earn monthly incentives and make a real difference in the lives of our members.

Key Responsibilities

• Assist customers in finding qualified legal providers to address their specific legal needs, ensuring a seamless and supportive experience.
• Build and maintain arenaflex's network of legal providers by researching and utilizing various online and referral recruitment resources, staying up-to-date on industry developments and best practices.
• Introduce and promote the arenaflex Legal Program to potential providers through cold calling, highlighting the benefits of partnership and collaboration.
• Validate legal providers' professional licensing through local and state agencies, ensuring compliance and adherence to industry standards.
• Manage a caseload of 25+ customers, prioritizing tasks and managing multiple assignments to meet established company standards of provider and member satisfaction, accuracy, quality, and timelines.
• Successfully recruit individual customer referrals, network partnerships, legal class requests, and other special promotions or assignments, demonstrating a proactive and results-driven approach.

Qualifications and Skills

To excel in this role, you must possess a unique blend of skills, including:

• Compassionate and courteous communication skills, with the ability to empathize with customers and provide personalized support.
• Strong organizational and time-management skills, with the capacity to multitask and manage multiple assigned cases.
• Accurate retention and documentation of large amounts of information, with attention to detail and a commitment to quality.
• A willing, "can-do" attitude, always seeking out best solutions and outcomes for our customers and providers.

Education, Training, and Experience

We prefer candidates with a high school diploma or equivalent, although relevant experience and a strong track record in customer service may be considered in lieu of formal education.

Work Environment and Physical Demands

This position operates in a professional office environment, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. As a customer service representative, you will be regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. You will also be frequently required to sit, stand, talk, and hear, with occasional travel not required for this position.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our team members. As a Part-Time Customer Service Representative, you will have access to training and development opportunities, enabling you to enhance your skills and knowledge in customer service, legal services, and provider relations. Our supportive and collaborative work environment encourages innovation, creativity, and continuous learning, providing a platform for you to thrive and advance in your career.

Compensation and Benefits

As a valued member of our team, you will be eligible for a competitive hourly rate, with opportunities to earn monthly incentives based on performance. arenaflex also offers a range of benefits, including access to top-rated attorneys, Identity Theft Protection, and a dynamic work environment that fosters collaboration, innovation, and growth.

Conclusion

If you are a motivated and customer-focused individual with a passion for legal services and provider relations, we invite you to apply for this exciting opportunity. As a Part-Time Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our network of legal providers. Join our team and embark on a rewarding career journey, where you can make a real difference in the lives of our members and contribute to the success of our organization. Apply now and take the first step towards a fulfilling and challenging career with arenaflex.