Experienced 2nd Shift Customer Service Representative – 100% Remote Opportunity with Comprehensive Benefits and Professional Growth

Introduction to arenaflex

Imagine being part of a dynamic team that has been making a positive impact for over 50 years, promoting from within and fostering a culture of growth and development. At arenaflex, we are dedicated to providing exceptional customer service and creating a work environment that is inclusive, supportive, and empowering. As a leader in remote job opportunities, we have been recognized as one of the Top 100 Companies for Remote Jobs by Flex Jobs, and we are excited to invite you to join our team as a 2nd Shift Customer Service Representative.

About the Role

We are seeking self-motivated, professional, and friendly individuals to join our high-energy team, working 100% remotely from the comfort of your own home. As a Customer Service Representative, you will be the face of our company, providing top-notch service to our customers, answering inbound calls, and making outbound calls to resolve issues and provide solutions. If you enjoy working in a fast-paced environment, are passionate about learning new things, and thrive in a diverse team setting, we want to hear from you!

Key Responsibilities

• Respond to inbound customer calls, resolving issues and providing solutions in a professional and courteous manner
• Make outbound calls to customers to follow up on issues, provide updates, and offer support
• Utilize computer skills in a Windows-based environment to navigate customer databases and resolve issues efficiently
• Demonstrate integrity, honesty, and a strong work ethic in all interactions with customers and team members
• Maintain punctuality and great attendance, with the ability to work a variety of shifts, including Saturdays and Sundays
• Ability to multi-task while maintaining efficiency and composure in a high-call volume environment

Essential Qualifications

To be successful in this role, you will need to possess the following attributes, skills, and qualifications:

• Computer skills in a Windows-based environment, with the ability to type at a minimum of 25-30 words per minute
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
• Ability to demonstrate integrity, honesty, and a strong work ethic in all interactions
• Punctuality and great attendance, with the ability to work a variety of shifts
• Ability to pass a post-offer/pre-employment background check
• Bilingual skills are a plus, with opportunities available for bilingual candidates in specific states

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer service or a related field
• Experience working in a remote or virtual environment
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Ability to work in a fast-paced environment, with a high level of energy and enthusiasm

Work from Home Requirements

To work from home as a Customer Service Representative with arenaflex, you will need to meet the following requirements:

• High-speed broadband internet with a minimum upload speed of 10 Mbps and download speed of 10 Mbps (Satellite Internet is not supported)
• WIFI connections only
• Currently, we are hiring in the following states: Indiana, North Carolina, Nevada, Tennessee, Texas, Pennsylvania, and Arizona (bilinguals only)

Training and Shift Availability

As a new hire, you will be required to complete 14 days of paid training, Monday through Friday, from 8am-4:30pm CT. After training, you will be scheduled to work a variety of shifts, including Saturdays and Sundays, with hours of availability needed between 1pm-11pm CT.

Benefits and Pay

At arenaflex, we offer a comprehensive benefits package, including:

• 14 days of paid training
• All equipment provided for remote work
• Family-oriented team environment
• PTO and paid holidays
• Medical, vision, and dental insurance
• Company-matching 401K plan
• Employee Assistance Program
• Short- and long-term disability insurance
• Life insurance options
• Starting pay: $13.50 - $14.50 (bilingual) per hour

Career Growth Opportunities

At arenaflex, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities to advance your career, develop new skills, and take on new challenges. Our promote-from-within philosophy ensures that our team members have the opportunity to grow and succeed within the company.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our inclusive and supportive company culture. Our team members are our greatest asset, and we strive to create a work environment that is empowering, motivating, and fun. As a remote team member, you will be part of a dynamic and diverse team, with opportunities to connect with colleagues and leaders through regular virtual meetings and events.

Conclusion

If you are a motivated, professional, and friendly individual who is passionate about providing exceptional customer service, we want to hear from you! Apply today to join our team as a 2nd Shift Customer Service Representative and start your new career with arenaflex. With our comprehensive benefits package, opportunities for career growth and development, and inclusive company culture, you will find a rewarding and challenging career with our team. Don't miss out on this opportunity to join a leader in remote job opportunities – apply now and start your journey with arenaflex!