Experienced Customer Service Trainee – Remote Position for Dynamic and Growth-Oriented Professionals in the Dental Benefits Industry

Introduction to arenaflex

arenaflex is a leading force in the dental benefits industry, dedicated to improving oral health through innovative benefit plans, advocacy, community support, and corporate giving. Our mission is to build healthy, smart, and vibrant communities for all, and we achieve this by devoting our time, talents, and financial resources to initiatives that support youth, education, workforce, and economic development. As a remote Customer Service Trainee, you will be an integral part of our team, working to provide exceptional service to our customers and contributing to the growth and success of our organization.

Job Overview

This remote position offers a unique opportunity for customer service professionals to join our dynamic team and develop their skills in a fast-paced and supportive environment. As a Customer Service Trainee, you will undergo comprehensive training, both on-site and remotely, to equip you with the knowledge and expertise necessary to excel in this role. Your primary responsibilities will include responding to customer inquiries, researching and resolving issues, and maintaining accurate records and files.

Key Responsibilities:

• Research customer inquiries by accessing our claims processing system and other informational sources
• Respond to customer and provider questions through telephone contact and/or written communication, using proper etiquette, grammar, and punctuation
• Maintain related departmental records and files, ensuring accuracy and attention to detail
• Operate office equipment, including personal computers, calculators, copiers, and fax machines
• Make corrections to claims and eligibility, and enter new claims, eligibility, and subscriber information into our mainframe system
• Review subscribers' coverage to determine the type and level of benefits, providing accurate and helpful information to our customers

Requirements and Qualifications

To be successful in this role, you will need to possess a high school diploma or equivalent, as well as one year of customer service experience in a business environment that requires the use of a computer program to assist customers. Preferably, this experience will be in a call center or dental-related field. You will also need to complete our customer service simulation test with a minimum score of 62 out of 100, unless you have previously passed this test or held a similar position within arenaflex.

Essential Qualifications:

• High school diploma or equivalent
• One year of customer service experience in a business environment
• Successful completion of the customer service simulation test (minimum score of 62 out of 100)
• Ability to work flexible hours, including 8:25 a.m. to 6:30 p.m. or 11:00 a.m. to 12:00 Midnight, Monday through Friday

Preferred Qualifications:

• Previous experience in a call center or dental-related field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in using computer programs and software applications
• Attention to detail and ability to maintain accurate records and files

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Trainee, you will have access to comprehensive training and development programs, designed to equip you with the skills and knowledge necessary to succeed in your role and advance your career. You will also have opportunities to network with colleagues and leaders across the organization, and to contribute to initiatives that support our mission and values.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, where employees are valued and empowered to make a difference. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive compensation package. Our company culture is built on a foundation of respect, inclusivity, and social responsibility, and we are committed to creating a workplace where everyone feels welcome and valued.

Compensation and Benefits

As a Customer Service Trainee at arenaflex, you will be eligible for a range of benefits and perks, including:

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits
• Flexible working hours and remote work options
• Opportunities for career growth and development
• Recognition and reward programs

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in the dental benefits industry, we encourage you to apply for this exciting opportunity. As a Customer Service Trainee at arenaflex, you will be part of a dynamic and supportive team, working to make a difference in the lives of our customers and communities. Apply now to take the first step in your career with arenaflex, and discover the rewards of working for a company that is dedicated to improving oral health and building vibrant communities for all.