**Experienced Customer Service Representative – Remote (DAY Shift) at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, you'll play a vital role in providing top-notch support to our nationwide Long Term Care and outside the hospital client base. If you're passionate about delivering outstanding customer service, have excellent communication skills, and thrive in a fast-paced remote environment, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of experts is committed to delivering cutting-edge products and services that improve patient outcomes and enhance the overall quality of care. As a remote customer service representative, you'll be part of a dynamic team that's passionate about making a difference in people's lives. **Key Responsibilities** As a Customer Service Representative at arenaflex, you'll be responsible for: * Providing prompt, accurate, and courteous responses to customers via phone, email, or chat * Solving routine and complex problems in a timely and professional manner * Answering incoming customer service orders as soon as possible * Displaying active listening and superior customer service skills for both external and internal customers * Documenting activity to our system * Entering orders manually via our fax process * Operating the phone system effectively * Adhering to work schedule and meeting productivity targets * Participating in cross-training programs to develop skills and knowledge in other areas of the department * Performing other duties as assigned by management **Essential Qualifications** To succeed in this role, you'll need: * The ability to work independently and as part of a team * Strong customer service skills, with a focus on active listening and problem-solving * Solid communication skills, including verbal, written, and listening skills * Good organizational skills, with the ability to prioritize multiple tasks * Proficiency in computer software and systems * Ability to type 35-40 words per minute * Flexibility and adaptability to change * Medical terminology experience preferred but not required * A minimum of a High school Diploma or equivalent required * High-speed internet access for remote work **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Previous experience in a customer service or call center environment * Knowledge of medical terminology and procedures * Experience with CRM software and systems * Bilingual or multilingual skills **Benefits** As a full-time employee at arenaflex, you'll enjoy a competitive wage and a robust benefit package, including: * Two weeks of vacation time * Health insurance after 30 days * Sick time * 6 paid holidays * Medical insurance allowance, giving you the freedom to customize your plan to fit your needs * Dental insurance * Vision insurance * Disability insurance * Company-paid life insurance * 401(k) plan **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to: * Develop your skills and knowledge through cross-training programs and on-the-job training * Take on additional responsibilities and leadership roles * Participate in professional development programs and workshops * Collaborate with other teams and departments to drive business growth and innovation **Work Environment and Company Culture** As a remote customer service representative, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. arenaflex is a dynamic and supportive work environment, with a culture that values: * Collaboration and teamwork * Innovation and creativity * Customer satisfaction and loyalty * Employee growth and development * Work-life balance and flexibility **How to Apply** If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. Apply Now! Apply for this job