**Experienced Customer Service Representative – Delivering Exceptional Client Experiences at arenaflex**

At arenaflex, we're more than just a company – we're a community of passionate individuals driven by a shared purpose to deliver exceptional client experiences. Our people are our greatest asset, and we're committed to fostering an inclusive and supportive environment that empowers everyone to thrive. With over 100+ offices worldwide, each with its unique identity and rewards, we're dedicated to making a meaningful impact in the lives of our clients and employees alike. **Join the arenaflex Team in Phoenix, AZ** We're seeking an experienced Customer Service Representative to join our team in Phoenix, AZ. As a key member of our customer service team, you'll play a vital role in delivering exceptional client experiences and ensuring the highest level of customer satisfaction. If you're passionate about providing top-notch customer service, working in a dynamic and supportive environment, and growing your career with a leading company, we want to hear from you! **About the Role** As a Customer Service Representative at arenaflex, you'll be responsible for processing in-bound calls with third-party clients, demonstrating exceptional customer service skills, and ensuring the highest level of customer satisfaction. You'll work closely with our team to manage calls for a Third-Party Claims Administrator, providing accurate information, processing inquiries, and solving problems with empathy and professionalism. **Key Responsibilities:** * Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects * Communicates effectively, reads FAQs verbatim, and addresses customers' needs to provide accurate information, process inquiries, and solve problems. Escalates calls as needed * Documents all calls appropriately, and follows all procedures as dictated by policy and procedures * Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor * Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively * Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor * Attends all scheduled training as required * Accomplishes other general tasks as required or necessary **Qualifications:** * High School Diploma or General Equivalency Diploma required; 18 years or older * 6 months - 1 year of Customer Service experience, or Call Center experience, and desktop applications experience * Typing 35-40 WPM * Schedule Flexibility * Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy * Ability to deal with customers from diverse backgrounds * Excellent computer skills with quick and accurate typing, the ability to open several applications at one time, and review documents with attention to detail and accuracy * Quality Customer Service Skills * Ability to handle escalated calls, with empathy and professionalism * Decision making and problem-solving skills * Excellent time management skills **What We Offer:** * Award-winning benefits package, including medical, dental, 401K, PTO, and more! * Career Advancements: Opportunities for growth and development in a dynamic and supportive environment * Newly Renovated Corporate Office in the Phoenix Ahwatukee Area * State of the Art Game Room * Superior Employee Engagement Program **About arenaflex** arenaflex is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. We offer services in over 170 languages and employ industry-specialized interpreters screened for subject expertise. arenaflex is a division of arenaflex, the world's largest privately held provider of language services and globalization management technology solutions. **Equal Employment Opportunity** arenaflex provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law. **Ready to Join the arenaflex Team?** If you're passionate about delivering exceptional client experiences and growing your career with a leading company, we want to hear from you! Apply now to become a part of our dynamic and supportive team. ```html

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