**Experienced Healthcare Customer Service Representative – Work At Home Opportunity with arenaflex**

At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! As a global organization, arenaflex is dedicated to providing a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being. We also provide opportunities for our employees to give back to their communities through our Making Lives Better with arenaflex (MLBA) program, an award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. **Job Summary** As part of Team arenaflex, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. As a Healthcare Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer experiences that drive loyalty and retention. **Responsibilities** - Assist customers with issues and concerns they are experiencing during the use of the product and/or service - Document call-related information for auditing and reporting purposes - Maintain and update customer information as necessary - Upsell current customers on new or enhanced services - Collaborate with internal teams to resolve complex customer issues - Stay up-to-date on product knowledge and industry trends to provide informed support - Meet or exceed performance metrics and quality standards - Participate in ongoing training and development to enhance skills and knowledge **Qualifications** - High school diploma or GED - Customer service experience is a plus - Strong computer navigational skills - Familiarity with Microsoft Office applications (Word, Excel) - Excellent oral and written communication skills - Exceptional listening/comprehension skills - Professional and courteous - Customer oriented - Ability to work in a fast-paced, dynamic environment - Strong problem-solving and analytical skills - Ability to work independently and as part of a team **Work Environment** - Ongoing usage of phone and computer systems - Your Work At Home environment must be in a private residence, located at the address listed on your personnel file - arenaflex will provide the equipment you need to conduct your work which may include a webcam - You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections - Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps **Physical Demands** - Constant sedentary work **Benefits** - Health, dental, and vision coverage/HSA - PTO - Paid holidays and sick time - Optional daily pay or weekly pay - 401K retirement plan - Leadership programs - Paid training and tuition reimbursement - Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies - Employee assistance program - Additional voluntary benefits **Career Growth Opportunities** - arenaflex is committed to helping you grow and develop your career. We offer ongoing training and development opportunities to enhance your skills and knowledge. - With over 70% of our leaders promoted from within, the opportunities for advancement are endless. - arenaflex also offers a range of leadership programs to help you develop the skills and expertise you need to succeed. **Work-Life Balance** - arenaflex understands the importance of work-life balance. We offer flexible scheduling and remote work options to help you achieve a better balance between your work and personal life. - Our employee assistance program provides support and resources to help you manage stress and maintain a healthy work-life balance. **How to Apply** - Place an application - Complete your online assessment - Our team will review your application - If selected to move forward, our team will follow up directly **Disclaimer** The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia. arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Apply Job! Apply for this job