**Experienced Full Stack Customer Service Representative – Healthcare Industry**

At arenaflex, we're dedicated to providing top-notch customer service solutions to the healthcare community. As a Remote Customer Service Representative, you'll be at the forefront of our efforts, working with various stakeholders, including healthcare providers, patients, pharmacists, and medical office personnel. If you're passionate about delivering exceptional customer experiences and have a knack for empathy, we want to hear from you! **About arenaflex** arenaflex is a leading provider of customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations. Founded in 2003, we've established ourselves as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. With offices in both the United States and Canada, we're committed to ensuring that every interaction made on behalf of our clients is a positive one. **Our People, Our Strength** At arenaflex, we believe that our people are our most valuable asset. That's why we make every effort to offer competitive wages and benefits that attract and retain top talent. We're dedicated to developing our employees and creating opportunities for them to grow into new roles. Our focus on employee growth and development has earned us a reputation as a leader in the industry. **A Day in the Life of a Full-Time Remote Customer Service Representative** As a Remote Customer Service Representative, you'll be working on the front lines of what we do for the healthcare community. You'll be trained on multiple client programs and will transition between various ones throughout your day. You'll receive incoming inquiries and will reach out to clients by phone, email, or chat, always delivering exceptional contact center services that we're known for. Whether participating in a clinical trial or trying to locate a pharmacy that has a new drug, you'll understand that it can be stressful and will always show the utmost empathy. You'll have the knowledge and resources necessary to resolve most questions on your own and will have support from your team available whenever needed. In any case, you'll know how to make sure that clients always know that they're in good hands and that you truly care. With your professionalism and superior listening skills, you'll turn every interaction into a positive one. You'll keep accurate and detailed documentation about all your communication with clients. You'll enjoy interacting with people throughout your day and will feel good about providing exceptional contact center service on behalf of our valued clients! **Key Responsibilities:** * Communicate effectively with patients and healthcare providers * Work with various stakeholders, including healthcare providers, patients, pharmacists, and medical office personnel * Receive incoming inquiries and reach out to clients by phone, email, or chat * Deliver exceptional contact center services that meet or exceed client expectations * Keep accurate and detailed documentation about all communication with clients * Work in a quiet and private work-from-home environment where high-speed internet is maintained * Participate in training and development programs to enhance skills and knowledge **Qualifications:** * High school diploma or equivalent * One year of customer service or call center experience * Ability to pronounce and display a working knowledge of basic medical terms * Ability to work in a quiet and private work-from-home environment where high-speed internet is maintained * Computer skills with a working knowledge of Microsoft Windows / Office * Ability to pass a background check * Excellent customer service skills **Full-Time Contact Center Work Schedule:** * Flexible work schedules for full-time call center positions * Full-time employees can expect to work 38-40 hours per week * At least one weekend day is required * This is a work-from-home call center position **Benefits:** * Competitive wages * Flexible work schedules * DailyPay * Group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance * Opportunities for career growth and development * A positive and supportive work environment **Now Accepting Applications:** We're now accepting applications from the following states: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY. If you're passionate about delivering exceptional customer experiences and have a knack for empathy, we want to hear from you! We have a quick and easy application process, and we look forward to meeting you. **Apply Now:** If you're ready to take your customer service skills to the next level and join a team that's dedicated to delivering exceptional results, please fill out our initial 3-minute, mobile-friendly application. We can't wait to hear from you! Apply Job! Apply for this job