**Experienced Full Stack Product Manager – Customer Service Platform Development at arenaflex**

At arenaflex, we're revolutionizing the way people consume entertainment and connect with each other. With over 200 million members worldwide, we're constantly pushing the boundaries of innovation to deliver exceptional experiences. As a key player in our Customer Service organization, the CS Technology team is dedicated to ensuring the right tools and technologies are in place to support the growth and scalability of our Customer Service business. We're now seeking an experienced Product Manager to lead and manage innovation in improving our members' and support agents' experience with our contact center platform. **About arenaflex** arenaflex is a global leader in streaming entertainment, with a mission to entertain the world. We're passionate about creating a culture that values diversity, equity, and inclusion, and we're committed to making a positive impact on our members, employees, and the communities we serve. Our company culture is built on the principles of freedom and responsibility, and we're always looking for talented individuals who share our values and are passionate about making a difference. **Job Summary** As a Product Manager, Customer Service Platform Development at arenaflex, you'll be responsible for leading and managing innovation in improving our members' and support agents' experience with our contact center platform. You'll work closely with design, engineering, operations, and data engineering teams, as well as third-party solution providers, to deliver the best-in-class platform experience that enables our Customer Service team to provide great customer experience when contacting arenaflex CS. **Responsibilities** * Provide product management leadership for our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through closely working with our third-party solution providers. * Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap. * Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. * Manage integrations and adoption of product features through close collaboration with our engineering and data scientist teams as well as third-party solution providers and/or consulting firms. * Understand differences in support expectations in different regions around the world, and tailor experience accordingly. * Expand product management responsibility to other tools as business needs present. * Embody the unique arenaflex culture. **What We're Looking For** * 5+ years of experience in product management for consumer or internal-facing products. * Prior experience focusing on Customer Service contact centers is a must. * Prior experience working with Contact Center Platform, CCaaS, CPaaS, or UCaaS whether 3rd party or in-house build is a must. * Ability to make tough decisions informed by both data and judgment. * Deep focus on delivering a great customer and agent experience. * Demonstrated record of executing projects that measurably improved customer and agent experiences. * Organizational leadership and influence without authority. * Outstanding written and verbal communication skills: great memos and presentations, an ability to build trust and create collaborative partnerships cross-functionally is extremely important. * Ability to inspire, motivate and lead designers and engineers. * Experience working on global products is also beneficial. **What We Offer** * Competitive compensation package, including a base salary and bonus structure, with a market range of $220,000 - $380,000. * Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching. * Opportunity to work with a talented and diverse team of professionals who are passionate about making a difference. * Collaborative and dynamic work environment that encourages innovation and creativity. * Professional development opportunities, including training, mentorship, and career advancement. * Recognition and rewards for outstanding performance and contributions to the company. **Work Environment and Culture** arenaflex is a remote-friendly company, and this role can be performed from anywhere in the United States. We're committed to creating a culture that values flexibility, autonomy, and work-life balance. Our company culture is built on the principles of freedom and responsibility, and we're always looking for talented individuals who share our values and are passionate about making a difference. **How to Apply** If you're a motivated and experienced product manager who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or references to our online application portal. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job