**Customer Service Representative - Work From Home Nevada**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds? If so, we invite you to join arenaflex, a leading healthcare company dedicated to revolutionizing the way people experience healthcare. As a Customer Service Representative, you will play a vital role in our Specialty Mail Order Pharmacy team, providing critical support to patients receiving life-sustaining specialty drug therapy. **About arenaflex** At arenaflex, we're committed to putting our heart into every moment of our patients' health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world, and we're anchored in our brand with heart at its center. We believe that how we deliver our services is just as important as what we deliver, and that's why we've developed our Heart At Work Behaviors to support our purpose. These behaviors empower our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** As a Customer Service Representative, you will be responsible for providing telephone support to patients receiving life-sustaining specialty drug therapy. You will be the primary point of contact for patients, answering their questions, resolving their concerns, and ensuring that their medication orders are processed in a timely and efficient manner. You will also work closely with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues. **Key Responsibilities** * Provide exceptional customer service to patients receiving life-sustaining specialty drug therapy via telephone * Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits * Translate and enter new or refill prescriptions into the pharmacy information system * Communicate and collect copay amounts from patients * Obtain authorizations from insurance companies and healthcare providers * Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues * Maintain accurate and up-to-date patient records * Meet or exceed productivity and quality standards **Essential Qualifications** * One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone * One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications * One year of computer keyboarding experience, skills, and aptitude * Verifiable high school diploma or equivalent **Preferred Qualifications** * Pre-existing healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology * Experience working in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team environment and build strong relationships with colleagues and patients * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Proficiency in Windows-based applications, including Microsoft Office and email applications * Strong attention to detail and accuracy **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Online training and development courses * Mentorship programs * Opportunities for advancement and career growth **Work Environment and Company Culture** Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. We're committed to creating a culture that's inclusive, diverse, and supportive, where employees feel empowered to grow and develop their careers. We offer a range of benefits and perks, including: * Flexible work arrangements, including remote work options * Comprehensive medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Paid Time Off (PTO) and paid holidays * Free development courses and education assistance * CVS store discount and discount programs with participating partners **Compensation and Benefits** The typical pay range for this role is $17.00 - $28.45 per hour, depending on experience, education, and other relevant factors. In addition to your compensation, you'll enjoy a range of benefits and perks, including: * Comprehensive medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Paid Time Off (PTO) and paid holidays * Free development courses and education assistance * CVS store discount and discount programs with participating partners **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application online, and take our online Virtual Job Tryout (Interview Platform) to learn more about the position. We look forward to hearing from you! **Apply Now** Apply Job! Apply for this job