**Experienced Customer Support Representative – Family Management and Co-Parenting Application Support**

At arenaflex, we're on a mission to help families thrive across all of life's circumstances. Our innovative technology solutions bring together three leading family management brands: arenaflex's world-renowned co-parenting application, arenaflex's #1 family organizing app in the U.S, and arenaflex's leading European-based family organization app. As a Customer Support Representative at arenaflex, you'll play a vital role in providing exceptional technical and billing support to our application users, while serving as a point of contact between the end-users and our development team. **About arenaflex** arenaflex is a technology company that has been helping families manage busy family life for over 20 years. Our flagship application, arenaflex, is the world's most trusted co-parenting platform, used by nearly one million parents and family law practitioners to coordinate schedules, record documentation, exchange digital payments, and settle disputes. arenaflex's family calendar and organizing app, Cozi, is the leading family organizing app in the U.S, with over 250,000 5-star ratings. FamilyWall, our European-based family organization app, is available in 9 languages and serves families with their free and paid daily organization, planning, communication, and budgeting tools. Together, our platforms provide a holistic set of solutions for all types of families. **Our Recent Milestone** We recently received a private investment round from Spectrum Equity, putting arenaflex in the same neighborhood as Grubhub, Ancestry.com, Headspace, and others. This investment will enable us to accelerate our growth to the next level by reaching the millions of families who can benefit from our technology solutions. We're now looking for passionate team members to join us in this exciting journey. **Key Responsibilities** As a Customer Support Representative at arenaflex, you'll be responsible for: * Providing technical, account, and billing support for customers using the arenaflex mobile app and arenaflex.com * Quickly resolving customer questions and requests in a friendly, professional manner * Diagnosing and reporting on technical glitches and sharing customer feedback * Educating customers on arenaflex features and benefits * Growing and maintaining a working knowledge of all company products, services, and promotions * Growing and maintaining a working knowledge of all Customer Support policies, procedures, and protocols * Understanding and profiling customer needs to make recommendations for additional services **Who We're Looking For** We're seeking a critical thinker who can break down and resolve issues quickly and effectively. You should have strong interpersonal skills, be an effective communicator, and show patience and empathy towards customers and colleagues. You should also be collaborative, self-driven, and passionate about helping families thrive. **What You Bring** To be successful in this role, you'll need: * A high level of web proficiency and strong computer skills * Strong communication skills, both written and verbal, with an eye toward grammatical proficiency * Proficiency in Microsoft Office and a solid understanding of Web, Android, and iOS platforms and operating systems * Demonstrated experience in customer support, customer experience, or customer-facing roles is preferred * Bachelors/Professional degree or equivalent experience is preferred * Experience with error reporting tools like JIRA is a plus * Experience with customer support tools like Zendesk is a plus * Knowledge of the Family Law industry is a plus **Why Join arenaflex?** * **Great Mission**: Creating a safe and productive environment for families to co-exist is extremely important for us; we've been doing it for 20 years and are deeply motivated by adding value to the lives of parents, children, and practitioners. * **Growing Team**: While we've been around for a while, we continue to evolve and innovate. That's what keeps us going! You'll have an opportunity to contribute meaningfully to our organization as we hit our second stride. * **Amazing Culture**: arenaflex has a positive and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hardworking, and, above all, collaborative. **Our Key Benefits** * **Full Medical**: arenaflex pays 100% of the premium for employee AND additional family members * **401k**: Up to a 4% match with immediate vesting * **12 weeks paid leave for all new parents** * **12 Paid Company Holidays + Paid Winter Break + Additional You Days** * **Learning & Development stipend for employees** * **Supportive and flexible working environment – work from anywhere!** **Equal Employment Opportunities** arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **Ready to Join Our Team?** Apply now to become a part of arenaflex's growing team and help us make a difference in the lives of families around the world. 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