**Experienced Customer Service Representative - Work from Home Opportunity at arenaflex**

**Join arenaflex, a Fortune 4 company, in revolutionizing the healthcare industry with a heart-driven approach. As a Customer Service Representative, you will play a vital role in delivering exceptional service to our millions of plan members, while enjoying the flexibility of working from home.** **About arenaflex** arenaflex is a leading healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** We are currently hiring hundreds of Customer Care Representatives in your area to join our Caremark Member Operations division of arenaflex's Pharmacy Benefit Manager business. As a Customer Service Representative, you will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. With our comprehensive training program, you will receive the necessary skills and knowledge to upskill and assist with client and member inquiries as business needs arise. **Key Responsibilities** * Assist members with their pharmacy benefit plans, including prescription insurance, medication coverage, and mail order prescriptions * Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions * Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients * Receive training to upskill and assist with client and member inquiries as business needs arise * Offer solutions to help simplify members' healthcare experience * Learn more about healthcare and expand your own experiences, opening doors to additional opportunities within arenaflex **Essential Qualifications** * 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of healthcare experience **Skills and Competencies Required for Success** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong customer service skills, including courteous telephone etiquette and professionalism * Ability to exhibit patience and empathy and express assurance and confidence **Career Growth Opportunities and Learning Benefits** * Comprehensive training program to ensure your success on the team * Opportunities for advancement from a REP I to a REP II and III * Career Mapping guide to help you progress in your career * Opportunities to learn more about healthcare and expand your own experiences * Opportunities to work on various projects and initiatives within arenaflex **Work Environment and Company Culture Highlights at arenaflex** * Work from home flexibility with approved internet and workspace requirements * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Paid time off package, including company-paid holidays, PTO, and Floating Holidays * Opportunities to grow and develop your skills and knowledge * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** * Pay rates start at $17.50 * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Paid time off package, including company-paid holidays, PTO, and Floating Holidays * Opportunities to grow and develop your skills and knowledge * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **How to Apply** Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position **Equal Opportunity Employer** arenaflex is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. **Apply Now!** Apply Job! Apply for this job