**Experienced Part-Time Customer Service Representative – Para-Transit Transportation Program Call Center**

At arenaflex, we pride ourselves on providing exceptional transportation services to senior citizens and adults with disabilities for over 40 years. Our dedicated team is the backbone of our organization, and we're committed to fostering a culture that values their contributions and growth. As we continue to expand our services, we're seeking a highly skilled and compassionate Part-Time Customer Service Representative to join our para-transit transportation program call center. **About arenaflex** arenaflex is a leading provider of transportation services, dedicated to ensuring the safety and well-being of our customers. Our mission is to deliver exceptional experiences, build strong relationships, and make a positive impact in our community. We're passionate about creating a work environment that's inclusive, supportive, and empowering, where our employees can thrive and grow. **Job Summary** We're seeking a Part-Time Customer Service Representative to work 20 hours per week, handling inbound and outbound calls, scheduling appointments, addressing customer inquiries, and registering customers. This is a hybrid remote position, with the opportunity to work from home every other week. If you're a customer service enthusiast with excellent communication skills, attention to detail, and a passion for delivering exceptional experiences, we'd love to hear from you! **Responsibilities** As a Part-Time Customer Service Representative, you'll be responsible for: * Answering phones (incoming and outgoing calls) in a timely and professional manner * Scheduling appointments for our customers, ensuring seamless and efficient service * Addressing customer inquiries, resolving issues, and providing solutions * Registering customers, maintaining accurate records, and ensuring data integrity * Collaborating with colleagues to achieve team goals and objectives * Participating in ongoing training and development to enhance skills and knowledge **Benefits** * Competitive hourly rate of $18.00 * Hybrid remote work arrangement, with the opportunity to work from home every other week * Great work environment, with a supportive and inclusive team * Opportunities for career growth and professional development * Comprehensive training program, with a 4-6 week onboarding process at our office **Requirements** To be successful in this role, you'll need: * A schedule that aligns with our Monday-Friday 7:00 AM – 11:00 AM shift * Comprehensive 4-6 week training at our office before starting the hybrid 50/50 position * Call center experience, preferably in a customer service environment * Customer service experience, with a minimum of 1 year * Ability to work from home, with a dedicated workspace that meets remote work policies * Reliable internet access at home * Willingness to work at our office if unable to connect at home for >30 minutes * Punctuality and reliability, with a strong commitment to meeting deadlines * Computer skills, with proficiency in Microsoft Office and other relevant software * Excellent communication skills, with the ability to interact with customers, colleagues, and management **Essential Skills and Competencies** * Strong customer service skills, with a focus on delivering exceptional experiences * Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and management * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong problem-solving skills, with the ability to resolve customer issues and provide solutions * Proficiency in Microsoft Office, with experience in customer relationship management (CRM) software * Ability to maintain accurate records, with attention to detail and data integrity **Preferred Qualifications** * Call center experience, preferably in a customer service environment * Experience working with seniors or adults with disabilities * Bilingual or multilingual skills, with the ability to communicate with customers in multiple languages * Experience with customer relationship management (CRM) software * Certification in customer service, with a focus on delivering exceptional experiences **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting your career growth and development. As a Part-Time Customer Service Representative, you'll have access to: * Ongoing training and development programs, with a focus on customer service, communication, and problem-solving skills * Opportunities for career advancement, with a focus on leadership and management roles * Collaborative and inclusive work environment, with a supportive team and management * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** arenaflex is a dynamic and inclusive organization, with a strong commitment to creating a work environment that's supportive, empowering, and fun. As a Part-Time Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional experiences, building strong relationships, and making a positive impact in our community. We're proud of our culture, which values: * Inclusivity and diversity, with a focus on creating a welcoming and supportive work environment * Collaboration and teamwork, with a focus on achieving team goals and objectives * Continuous learning and development, with a focus on improving skills and knowledge * Recognition and rewards, with a focus on outstanding performance and contributions **Compensation, Perks, and Benefits** As a Part-Time Customer Service Representative, you'll enjoy a competitive hourly rate of $18.00, with opportunities for career growth and professional development. You'll also have access to: * Comprehensive training program, with a 4-6 week onboarding process at our office * Hybrid remote work arrangement, with the opportunity to work from home every other week * Great work environment, with a supportive and inclusive team * Opportunities for career advancement, with a focus on leadership and management roles * Recognition and rewards for outstanding performance and contributions **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job