**Experienced Remote Call Center Customer Service Representative – Patient Advocate**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our remote customer service team, you'll play a vital role in ensuring that our clients receive the highest level of support and care. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals to take control of their health and well-being by providing access to high-quality, affordable healthcare services. We're committed to fostering a culture of excellence, innovation, and customer-centricity, and we're looking for talented individuals like you to join our team. **Job Summary** As a Remote Call Center Customer Service Representative – Patient Advocate, you'll be responsible for handling customer service inquiries from members, providers, physicians, and internal and external clients related to pharmacy benefits. You'll work to research and resolve problems in a timely manner, assist members in understanding and maximizing the use of their pharmacy distribution program, and use computerized systems to gather information and respond to questions. Your exceptional communication skills, attention to detail, and ability to work independently will make you a valuable asset to our team. **Key Responsibilities** * Handle inbound and outbound member, provider, and physician calls in a professional and courteous manner * Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable * Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines * Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns * Identify and escalate concerns received from patients and/or clients in a prudent manner, so that corrective action can be pursued and expedited to take care of their needs * Adhere to quality and production standards while complying with all applicable company, state, and federal safety regulations * Perform other duties as needed to ensure the success of the team **Essential Qualifications** * 1 year of experience in a call center or customer service environment (preferably in the healthcare industry) * Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders * Strong problem-solving and analytical skills, with the ability to research and resolve complex issues * Ability to work independently and as part of a team, with a strong focus on customer satisfaction * Proficiency in computerized systems and software, with the ability to learn new systems quickly * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Ability to work in a fast-paced, dynamic environment with a high volume of calls and inquiries **Preferred Qualifications** * Experience working in a remote or virtual environment * Knowledge of pharmacy benefits and healthcare industry regulations * Certification in customer service or a related field (e.g. Certified Customer Service Representative (CCSR)) * Bilingual or multilingual skills (e.g. Spanish, French, Mandarin) **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in computerized systems and software * Strong attention to detail and organizational skills * Ability to prioritize tasks and manage multiple projects simultaneously * Strong customer service skills, with a focus on empathy and understanding * Ability to work in a fast-paced, dynamic environment with a high volume of calls and inquiries **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to investing in our employees' growth and development. As a Remote Call Center Customer Service Representative – Patient Advocate, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Career advancement opportunities within the company * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A dynamic and supportive work environment, with a focus on work-life balance * Opportunities to participate in community outreach and volunteer programs **Work Environment and Company Culture** arenaflex is a remote-friendly company, with a flexible and dynamic work environment. As a Remote Call Center Customer Service Representative – Patient Advocate, you'll have the opportunity to work from the comfort of your own home, with access to the latest technology and tools. Our company culture is built on a foundation of excellence, innovation, and customer-centricity, with a focus on: * Empowering employees to take ownership of their work and make a meaningful impact * Fostering a culture of collaboration and teamwork * Prioritizing work-life balance and employee well-being * Encouraging continuous learning and professional development * Celebrating diversity, equity, and inclusion **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience * Ongoing training and development opportunities * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * A dynamic and supportive work environment, with a focus on work-life balance * Opportunities to participate in community outreach and volunteer programs **How to Apply** If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you! To apply for the Remote Call Center Customer Service Representative – Patient Advocate position, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job