**Experienced E-commerce Social Media Associate and Customer Service Support – arenaflex Remote Jobs**

At arenaflex, we're passionate about revolutionizing the way people interact with our brand and each other. As a forward-thinking organization, we're committed to delivering exceptional customer experiences and fostering a culture of innovation and collaboration. We're now seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to join our team and contribute to our online presence. **About arenaflex** arenaflex is a dynamic and creative organization that's dedicated to helping Tesla owners discover more fun and possibilities with Tesla models. We're a team of professionals who are passionate about providing premium Tesla accessories and unrivaled customer experiences to the Tesla community. Our goal is to create a positive and engaging brand image that resonates with our audience and sets us apart from the competition. **Our Work Environment** We're proud to offer a modern office setting that's equipped with the latest technology and amenities. Our team is collaborative, creative, and passionate about what we do. We believe in fostering a culture of open communication, innovation, and continuous learning. As a member of our team, you'll have the opportunity to work with a talented group of professionals who are dedicated to delivering exceptional results. **Job Description** We're seeking an E-commerce Social Media Associate and Customer Service Support who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. As a key member of our team, you'll be responsible for executing social media strategies, collaborating with the customer service team, and ensuring exceptional customer experiences. **Responsibilities** As an E-commerce Social Media Associate and Customer Service Support, your responsibilities will include: ### Social Media * Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest. * Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner. * Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars. * Assist in scheduling and posting content using social media management tools. * Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies. ### Customer Service Support * Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms. * Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image. * Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution. * Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally. * Maintain a solid understanding of products, services, and company policies to accurately assist customers. ### Collaboration and Reporting * Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals. * Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements. * Assist in compiling and organizing data for regular social media and customer service reports. **Requirements** To be successful in this role, you'll need: * A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience). * Prior experience or internship in social media management and customer service is a plus. * Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers. * Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions. * Familiarity with social media platforms and an understanding of their unique features and audience preferences. * Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism. * Adaptability and willingness to learn new tools and technologies. * Creative mindset with an interest in staying informed about social media trends. * Proficiency in graphic design tools and content creation platforms is advantageous. **Benefits** As a member of our team, you'll enjoy: * Competitive compensation package. * Opportunity to gain experience in both social media management and customer service. * Exposure to a dynamic and collaborative work environment. * Potential for career growth within the organization. * Health and wellness benefits. **How to Apply** If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service. **Job Type** Full-time **Pay** $20.00 - $24.00 per hour **Benefits** Flexible schedule Health insurance Paid time off Schedule: 8 hour shift, Day shift, Monday to Friday, No nights, No weekends, Overtime, Weekends as needed Supplemental pay types: Bonus opportunities Ability to commute/relocate: Reliably commute or planning to relocate before starting work (Required) **Application Question(s)** Are you familiar with Tesla aftermarket accessories? **Experience** Customer service: 1 year (Preferred) **Work Location** In person **Estimated Salary** $20 to $28 per hour based on qualifications Apply Job! Apply for this job