**Experienced Customer Relations Representative – Work From Home (Nationwide) at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a lasting impact. As a leading healthcare company, we're committed to putting our heart into every moment of our customers' health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering our team members to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Join Our Team of Customer Advocates** We're seeking experienced customer relations representatives to join our team of customer advocates, working from the comfort of their own homes nationwide. As a customer relations representative at arenaflex, you'll play a vital role in supporting our retail pharmacy stores by responding to customer calls, emails, chats, and letters in a manner that reflects our company's purpose and values. **Key Responsibilities:** * Respond to customer calls, emails, chats, and letters in a timely and professional manner, providing exceptional customer service and resolving issues to the customer's satisfaction. * Collaborate with field management, category managers, and other departments to resolve customer concerns and provide solutions. * Utilize excellent communication skills to articulate program details to customers over the telephone and in writing. * Partner with internal teams to provide support and guidance to customers, ensuring a seamless and personalized experience. * Work collaboratively with colleagues to achieve team goals and objectives, promoting a culture of teamwork and mutual respect. **Essential Qualifications:** * Minimum of 1 consecutive year experience in customer service, with a proven track record of delivering exceptional customer experiences. * Excellent communication, organization, and follow-up skills, with the ability to articulate program details to customers over the telephone and in writing. * Strong PC skills, with the ability to toggle from different applications and navigate Microsoft (MS) Windows-based applications and MS Office. * Flexibility in work schedule, with the ability to complete paid company training program. * Verifiable High School diploma, GED, or equivalent experience. **Preferred Qualifications:** * Bilingual in Spanish, with prior experience working in a bilingual environment. * Prior inbound Call Center experience, with a proven track record of delivering exceptional customer experiences. * Previous experience working from home, with a stable and reliable internet connection. * Prior retail experience or pharmacy experience, with a strong understanding of the healthcare industry. **Work Schedule:** * Candidates must be available and flexible to work between the hours of 9am-8pm, Eastern Time. * Must be available to work both Saturday and Sunday. * This is a full-time role, 40 hours per week, with days off may not be consecutive. **Compensation and Benefits:** * Competitive hourly rate of $17.00 per hour, with the potential to earn up to $34.15 per hour based on experience and performance. * Comprehensive benefits package, including medical, dental, and vision benefits. * Eligibility to enroll in the Company's 401(k) retirement savings plan and Employee Stock Purchase Plan. * Fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs. * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. * Number of paid holidays, sick time, and other time off provided consistent with relevant state law and Company policies. **Why Join arenaflex?** At arenaflex, we're committed to putting our heart into every moment of our customers' health. We believe in empowering our team members to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. If you're passionate about delivering exceptional customer experiences and making a lasting impact, we encourage you to apply for this exciting opportunity to join our team of customer advocates at arenaflex. **Apply Now:** To apply for this role, please visit our website at [insert website URL]. We look forward to reviewing your application and welcoming you to our team of customer advocates at arenaflex. **Equal Employment Opportunity:** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. **Note:** This job does not have an application deadline, as arenaflex accepts applications on an ongoing basis. We encourage you to apply today and join our team of customer advocates at arenaflex. Apply for this job