**Experienced Full Stack Customer Success Manager – EV Fleet Solutions and Telematics**

Are you a seasoned customer success professional with a passion for driving business growth and customer satisfaction? Do you have a knack for building strong relationships and a deep understanding of the electric vehicle (EV) ecosystem? If so, we invite you to join arenaflex's dynamic Customer Success team as an EV Customer Success Manager. At arenaflex, we're revolutionizing the way businesses and governments interact with our comprehensive solutions, including advanced telematics, charging solutions, and strategic fleet electrification planning and implementation. As a key member of our Customer Success team, you'll play a critical role in ensuring our customers receive the foundational support necessary to maximize the benefits of our fleet solutions and optimize their operational efficiencies. **About arenaflex** arenaflex is a leading provider of innovative solutions for business and government customers. Our mission is to be the partner of choice for comprehensive solutions that meet their holistic business needs. With a focus on delivering exceptional value to our customers, we're committed to driving customer satisfaction, retention, loyalty, and EV adoption through an exceptional customer experience. **The Role** As an EV Customer Success Manager, you'll act as the primary liaison for our customers post-sale, guiding them from onboarding through successful delivery and providing ongoing support thereafter. Your guidance will be key in facilitating the seamless integration and adoption of arenaflex's comprehensive solutions, including advanced telematics, charging solutions, and strategic fleet electrification planning and implementation. You'll work hand in hand with arenaflex Account Executives to ensure a unified approach to serving our customers and meeting their evolving needs. **Responsibilities** * Serve as the primary liaison for our customers as both advisor and consultant post-sale, ensuring seamless product integration and effective implementation of arenaflex solutions in their operations. * Manage the customer journey from initial onboarding to continuous account management, ensuring clear communication with clients and internal teams to meet all key milestones. * Utilize analytics to proactively engage with clients, enhancing product adoption and ensuring sustained success across the customer lifecycle. * Gather customer feedback to refine processes and collaborate across functions, advocate for customer needs within the organization and with external partners, and help the team generate and execute on ideas to enhance overall customer success. * Establish and deepen customer relationships to understand their business goals and boost their return on investment from arenaflex products and services. * Drive adoption of arenaflex solutions by demonstrating their business value; provide updates on new product features or functionality for contracted services; identify opportunities to educate customers on existing and new products and solutions. * Provide exceptional customer support, ensuring timely, accurate, and proactive service to enhance customer satisfaction and retention. * Emphasize the benefits of arenaflex solutions, enhancing customer satisfaction through strategic upselling and cross-selling. * Manage contract renewals and customer invoicing and ensure comprehensive customer satisfaction and product engagement. * Achieve targets related to quality, productivity, and customer record maintenance within our CRM system. * Develop Customer Success Assets such as references, case studies, and playbooks, and participate in thought leadership. **Qualifications** * Bachelor's degree or equivalent experience with at least 4 years in customer-facing roles, ideally in software, charging solutions, or fleet management. * Minimum 4 years of experience in implementing complex hardware/software solutions, with a strong preference for expertise in fleet telematics, management, and electrification. * At least 2 years of experience with SaaS platforms, EV charging infrastructure, and understanding of electric vehicle ecosystems. * Proven project management experience, demonstrating the ability to lead initiatives and manage team outputs under tight deadlines. * Strong proficiency in Microsoft Office Suite and experience utilizing CRM platforms like Salesforce. * Experience with dealers or commercial fleet customers in a sales or service role is preferred but not essential. * Proven ability to manage complex customer relationships and drive customer satisfaction. * Analytical mindset with the ability to interpret data and make data-driven decisions. * Customer-centric mindset with a passion for helping customers succeed. * Strategic thinker with strong problem-solving skills. * High level of adaptability and ability to thrive in a fast-paced environment. * Strong organizational and time management skills. **Why Join arenaflex?** * arenaflex is a leader in the EV ecosystem, with a strong commitment to innovation and customer satisfaction. * Our team is passionate about making a difference in the world, and we're looking for like-minded individuals to join us on this journey. * arenaflex offers a dynamic and inclusive work environment, with opportunities for growth and development. * We're committed to diversity, equity, and inclusion, and we welcome applications from candidates from all backgrounds. **What We Offer** * Competitive salary and benefits package. * Opportunity to work with a leading company in the EV ecosystem. * Collaborative and dynamic work environment. * Professional development and growth opportunities. * Recognition and rewards for outstanding performance. **How to Apply** If you're a motivated and customer-focused professional with a passion for driving business growth and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. **Equal Employment Opportunity Statement** arenaflex is an equal opportunity employer and welcomes applications from candidates from all backgrounds. We are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates who share our values. **Accommodations** arenaflex offers opportunities to all job seekers, including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please email us at [Careers.Accommodations@arenaflex.com](mailto:Careers.Accommodations@arenaflex.com) or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Apply Job! Apply for this job