**Experienced Full Stack HR/LR Leader – Site Lead for Customer Care & Aftersales at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we approach human resources and labor relations. As a leading innovator in the industry, we're committed to creating a workplace that's not only free of discrimination but genuinely fosters inclusion and belonging. We're seeking an exceptional HR/LR Leader to join our team as a Site Lead for Customer Care & Aftersales in Charlotte, North Carolina. If you're passionate about making a lasting impact on an organization and have a desire to become an exceptional HR/LR Leader, we want to hear from you. **About arenaflex** arenaflex is a world-renowned leader in the automotive industry, dedicated to creating a better, safer, and more equitable world for all. Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion, and we're committed to leading the change through our actions and behavior. We believe that our diverse team of employees is the key to achieving our goals, and we're passionate about creating a workplace that's inclusive, supportive, and empowering. **The Role** As a Site Lead for Customer Care & Aftersales, you'll be responsible for delivering HR and LR services at our Charlotte facility, which employs a combined total of approximately 125 people. You'll provide daily support on HR and LR activities, leadership, and direction that supports our arenaflex mission, culture, and objectives. You'll work strategically with assigned functional business leaders to improve working relationships, build engagement, increase output, and attract and retain talent. You'll also have responsibility for some site Safety-related activities. **Key Responsibilities** * Partner with the Plant Manager in driving GM culture, promoting positive employee experiences, and improving employee engagement * Promote a positive working relationship with the union through consistent application of local and national agreements * Negotiate and implement local and national agreements * Participate in Joint Leadership Meetings and activities * Ensure adherence to the Grievance Procedure * Provide HR leadership for the site (i.e., talent planning, performance management, compensation planning, recruiting and selection, etc.) * Ensure compliance to policy and support investigations of employee concerns * Manage hourly, contract, and salaried employment administration * Facilitate training on HR policies, HR/LR procedures, and contractual agreements, including the UAW Local and National agreements * Champion assigned Workplace Safety System Elements and administration of local safety-related items * Support People Involvement and implementation of our Global Manufacturing System (GMS) * Core HR: Champion projects that support key HR & Center of Expertise (COE) objectives in function and country * Partner with Site Leadership and People Leaders in driving GM culture, promoting positive employee experiences, and improving employee engagement * Participate in regular HRM and Talent Forum discussions with Site Leadership * Partner with COE to ensure that local policies, procedures, legislations, collective agreements, and regulations are administered appropriately in accordance with country and functional direction * Cascade company-wide communications and announcements * Provide complex-wide communications on HR/LR initiatives, process changes, and improvements that impact all employees * Ensure appropriate support to the business in regard Human Capital Plans implementation * Support enterprise-initiatives, including Talent Spotting, Workplace of Choice, Diversity, Equity, and Inclusion, and compensation programs * Support processes on employee life cycle from hire to exit * Function as escalation point of contact for uncommon or exceptional employee issues * Partner with Legal and Government to maintain in-depth knowledge of employment requirements related to management of employees, reducing legal risks, and ensuring regulatory compliance * Identify areas of opportunity for continuous improvement and partner with COEs to build effective working relationships and provide constructive field perspective to influence common processes and procedures * Leadership Coaching: Identifies individual leadership coaching needs and performs necessary coaching to Leaders * Labor: Manage positive working relationship with union officials and adheres to terms of labor contract by monitoring day-to-day implementation of policies and agreements concerning wages, hours, and working conditions, including investigating, answering, and settling grievances, problem-resolution, implementation of strategic initiatives, and lead in negotiations where required/applicable * Support the facilitation of training to the workforce * Support Global Manufacturing System Team on People Involvement pillar (GMS) and Workplace Safety System Implementation **Your Skills & Abilities** * Bachelor's degree in HR, LR, Business, or related field OR at least 4 years equivalent experience * Minimum 3 years of experience providing HR and/or LR support to an organization * Experience working in a union environment, negotiating, and resolving conflicts * Strong analytical and project management skills * Excellent written and verbal communications skills * Proficiency in Word, Excel, PowerPoint, and HR applications (e.g., Workday, etc.) * Ability to maintain confidentiality regarding HR/LR matters **What can give you a competitive edge** * Bachelor's and/or Master's degree in HR, LR, business, or related field * Understanding of Health and Safety practices and requirements * Experience in Warehouse, Manufacturing, Operation, or Distribution * Organized, able to work independently, meet deadlines, and thrive in an ambiguous environment * Highly proficient analytical and project management skills * Strong Interpersonal Skills **Why Join Us** * We aspire to be the most inclusive company in the world * We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds, and our culture * Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs * Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one arenaflex team **Benefits Overview** * Paid time off including vacation days, holidays, and parental leave for mothers, fathers, and adoptive parents * Healthcare (including a triple tax-advantaged health savings account and wellness incentive), dental, vision, and life insurance plans to cover you and your family * Company and matching contributions to 401K savings plan to help you save for retirement * Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values * Tuition assistance and student loan refinancing * Discount on GM vehicles for you, your family, and friends **Diversity Information** * arenaflex is committed to being a workplace that is not only free of discrimination but genuinely fosters inclusion and belonging * We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers * We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities * arenaflex is proud to be an equal opportunity employer **Equal Employment Opportunity Statements** * arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws * arenaflex is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals * For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service, and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. **How to Apply** If you're passionate about making a lasting impact on an organization and have a desire to become an exceptional HR/LR Leader, we want to hear from you. Please submit your application through our website, including your resume, cover letter, and any other relevant documents. We can't wait to hear from you! Apply for this job