Experienced Customer Service Coordinator – Delivering Exceptional Customer Experiences in a Dynamic and Supportive Environment at arenaflex

Introduction to arenaflex

arenaflex is a renowned family-owned business that has been specializing in appliance sales, installation, and service since 1962. With a rich history spanning over six decades, we have grown to become a leading player in the industry, boasting over 60 employees, 2 retail locations, a parts & distribution center, as well as install, delivery, and service staff. Our commitment to excellence has earned us the prestigious title of Medina County’s Best of the Best – Appliance Store for an impressive 16 years in a row. As we continue to expand and evolve, we are seeking talented individuals to join our team and contribute to our mission of delivering exceptional customer experiences.

Job Overview

The Customer Service Coordinator role at arenaflex is a vital position that plays a central part in ensuring our customers receive outstanding service and support. As a Customer Service Coordinator, you will be responsible for managing all aspects of the customer service process, from creating and finalizing service tickets to scheduling service appointments and providing exceptional service to our valued customers. You will work closely with our parts department and service technicians to resolve customer issues, and report to our Customer Service Lead and Customer Engagement Leader. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Create a great customer experience by offering outstanding customer service, ensuring that every interaction with arenaflex is positive and memorable.
• Answer and transfer phones on our multi-line phone system, providing timely and effective support to our customers.
• Solve customer issues by scheduling service appointments, working collaboratively with our service technicians and parts department to resolve problems efficiently.
• Accurately finalize service tickets by applying parts used and documenting service technician’s diagnosis, ensuring that all customer interactions are thoroughly documented.
• Communicate with customers regarding part orders, appointments, and service follow-up, keeping them informed every step of the way.
• Work as a team player, collaborating with support, sales, service, installation, and delivery staff to ensure that our customers receive the best experience possible.
• Perform other duties as assigned, demonstrating your flexibility and willingness to adapt to the changing needs of our business.

Essential Qualifications

To be successful in this role, you will need to possess an outgoing personality, exceptional customer service skills, and a can-do attitude. You should have effective verbal and written communication skills, with the ability to multitask in a fast-paced environment. Experience with a multi-line phone system is also essential, as is acute attention to detail and follow-up of issues. You should thrive in a team and results-driven environment, with a strong knowledge of Microsoft Word, Excel, and Outlook.

Preferred Qualifications

While not essential, previous experience in a customer-facing role would be highly beneficial, as would experience working in a similar industry. You should be comfortable working in a dynamic environment, with a willingness to learn and adapt to new processes and systems. A positive and proactive approach to customer service is essential, with a focus on resolving issues efficiently and effectively.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong attention to detail, with a focus on accuracy and quality in all aspects of your work.
• Ability to work collaboratively as part of a team, with a willingness to support and assist colleagues as needed.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees, providing opportunities for training, development, and career advancement. As a Customer Service Coordinator, you will have access to a range of training programs and resources, designed to help you build your skills and knowledge and advance your career. You will also have the opportunity to work with a talented and experienced team, learning from others and sharing your own knowledge and expertise.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. We are a family-owned business with a rich history and a commitment to excellence, and we are proud of our reputation as a leading player in the industry. Our company culture is built around our core values of customer focus, integrity, and respect, and we are seeking individuals who share these values and are passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

As a Customer Service Coordinator at arenaflex, you will be eligible for a range of benefits, including:

• Competitive hourly rate of $17.50 per hour.
• Opportunity to earn up to 5 weeks paid vacation.
• Paid holidays and flexible scheduling.
• 401(k) matching and health, dental, and vision insurance.
• Referral program and opportunities for bonus and/or profit sharing.
• Remote work from home options after training period, with a morning shift and Saturday rotation (once every 4 to 5 weeks).

Conclusion

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Service Coordinator role at arenaflex. This is a unique opportunity to join a dynamic and supportive team, with a commitment to excellence and a focus on customer satisfaction. With a range of benefits, opportunities for career growth and development, and a competitive hourly rate, this is a role that offers a rewarding and challenging career path. Apply today to join our team and contribute to our mission of delivering exceptional customer experiences.