Experienced Remote Customer Service Representative for Benefits and Payroll Support – Temporary Opportunity with arenaflex

Introduction to arenaflex

Welcome to arenaflex, a global leader in insurance, risk management, and consulting services, empowering businesses, communities, and individuals to thrive. With a growing team of more than 45,000 professionals worldwide, we offer a dynamic environment where you can build a career that suits your aspirations, whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. At arenaflex, we pride ourselves on a culture fueled by shared values and a collective passion for excellence, known as The arenaflex Way. This culture is the backbone of our success, guiding us to unlock unparalleled opportunities for both our clients and our team members.

About the Role

We are seeking an experienced and dedicated Remote Customer Service Representative to join our team. As a Customer Service Representative at arenaflex, you will play a pivotal role in providing outstanding support and assistance to employees of our clients regarding benefits and payroll. Your primary responsibilities will include solving problems, answering questions, and delivering high-quality client service consistent with arenaflex standards and practices. This is an ongoing temporary position that offers the flexibility of remote work, with hours varying from part-time to up to 40 hours a week during peak times, all within a Monday to Friday, 8am-5pm Eastern Time framework.

Key Responsibilities:

• Deliver high-quality client service consistent with arenaflex standards and practices, maintaining relationships with existing clients.
• Respond to client inquiries via phone in a call center environment, ensuring timely and effective resolution of their issues.
• Solve customer issues related to employee benefits, involving research and processing of relevant documents.
• Maintain satisfactory quality assurance scores and consistently meet or exceed departmental performance metrics.

About You

To be successful in this role, you should have a strong background in customer service, with excellent communication and problem-solving skills. A high school diploma is required, along with customer service experience and strong typing and basic computer skills. While not mandatory, having a working knowledge of Microsoft software (including Excel, PowerPoint, Outlook, and Word), exposure to benefits, HR, and/or payroll, and call center experience would be highly advantageous.

Essential Qualifications:

• High school diploma or equivalent.
• Proven customer service experience.
• Strong typing skills and basic computer proficiency.

Preferred Qualifications:

• Working knowledge of Microsoft Office applications.
• Experience in benefits, HR, and/or payroll.
• Previous call center experience.

Career Growth and Learning Benefits

At arenaflex, we believe in the growth and development of our employees. As a Remote Customer Service Representative, you will have access to training programs designed to enhance your skills and knowledge, preparing you for future opportunities within the company. Our commitment to your professional development is unwavering, and we encourage our team members to pursue their career aspirations with us.

Work Environment and Company Culture

arenaflex prides itself on a work environment that is inclusive, diverse, and supportive. We value the unique perspectives and experiences our employees bring, recognizing that diversity is a vital strength of our organization. Our culture, The arenaflex Way, is built on shared values and a passion for excellence, creating a workplace where everyone feels valued, respected, and empowered to contribute their best.

Compensation, Perks, and Benefits

As an arenaflex team member, you will be offered a competitive compensation package, including a hourly rate of $15.50. Beyond monetary rewards, we provide a comprehensive benefits package that includes medical, dental, and vision plans from day one, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, and paid parental leave. Additionally, you will have access to digital mental health services, flexible work hours, training programs, and our arenaflex Thrive program, designed to elevate your health and wellbeing.

Inclusion and Diversity at arenaflex

arenaflex is committed to inclusion and diversity, recognizing these values as core to our business and embedded in the fabric of our organization. We believe all persons are entitled to equal employment opportunity and prohibit any form of discrimination. Our goal is to create a workplace that reflects the diversity of the communities we serve, where everyone can thrive and contribute to their fullest potential.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Remote Customer Service Representative position at arenaflex. This temporary opportunity not only offers the flexibility of remote work but also the chance to be part of a global leader in insurance, risk management, and consulting services. Join us in our mission to empower businesses, communities, and individuals to thrive, and start your journey with arenaflex today.