Experienced Remote Customer Service Representative – National Account Management and Client Relations Specialist at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a key player in the industry, we are committed to fostering a culture of excellence, teamwork, and continuous learning. Our team of professionals is passionate about providing top-notch service, ensuring contract compliance, and exceeding customer expectations. If you are a highly motivated and customer-focused individual looking to join a dynamic and growth-oriented organization, we encourage you to explore this exciting opportunity.

Job Overview

We are currently seeking an experienced Remote Customer Service Representative to join our team at arenaflex. As a Remote Customer Service Representative, you will play a vital role in providing exceptional service to our National Account customers, ensuring seamless communication, and resolving issues in a professional and timely manner. This is an excellent opportunity for a customer service professional to work remotely, with the possibility of returning to an in-person role in the future. Applicants must reside in or near Memphis, TN, to be considered for this position.

Key Responsibilities

As a Remote Customer Service Representative at arenaflex, your primary responsibilities will include:

• Acting as a liaison between customers, branches, sales representatives, and corporate functions to ensure contract compliance and resolve issues efficiently
• Maintaining special and ancillary services for customers, including scanning and uploading documents, and updating customer information via company and customer websites
• Updating work orders via customer web portals, providing status updates, and coordinating issues with Customer Account Managers
• Receiving and responding to customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction
• Using computerized systems to input and track work orders, ensuring customers receive prompt service and resolving any issues that may arise
• Handling customer calls and correspondence, recording customer information, and maintaining accurate call history records
• Collaborating with internal teams to resolve customer complaints and concerns, and providing feedback to improve processes and services

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or equivalent, with at least 6 months of clerical or customer service experience
• Excellent customer service orientation, conflict resolution, and problem-solving skills
• Strong oral and written communication skills, including typing and intermediate Microsoft Office skills (Word, Excel, Outlook)
• Ability to influence leaders and peers, work independently, and meet goals in a fast-paced environment
• Knowledge of business unit brand products and services, with attention to detail and organizational skills
• Experience resolving escalated customer service issues is strongly preferred

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• 1-2 years of related experience in customer service or a similar field
• Advanced Microsoft Office skills, particularly in Excel
• Experience working with customer service portals and software applications
• Previous experience in a remote or virtual work environment

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong problem-solving and decision-making skills, with the ability to think critically and outside the box
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service delivery
• Adaptability and flexibility, with the ability to learn quickly and adjust to changing priorities and processes
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth within the company
• A supportive and collaborative work environment that fosters teamwork and innovation
• Regular feedback and coaching to help you achieve your goals and develop your career

Work Environment and Company Culture

arenaflex is proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. As a Remote Customer Service Representative, you will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact on our clients and communities. Our company culture is built on the principles of:

• Respect and empathy for our customers, employees, and stakeholders
• A commitment to excellence and continuous improvement
• A focus on teamwork, collaboration, and open communication
• A dedication to fostering a culture of inclusivity, diversity, and belonging

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A $1,000 sign-on bonus to welcome you to our team
• A comprehensive benefits package, including medical, dental, and vision coverage
• Opportunities for professional growth and career advancement
• A dynamic and supportive work environment that values work-life balance and employee well-being

Conclusion

If you are a motivated and customer-focused individual looking to join a dynamic and growth-oriented organization, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at arenaflex, you will have the chance to make a positive impact on our customers and communities, while developing your skills and advancing your career. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the arenaflex family!