Experienced Patient Screeners and Customer Service Representatives – Delivering Exceptional Patient Experiences in a Dynamic Healthcare Environment at arenaflex

Introduction to arenaflex

arenaflex is a leading healthcare organization dedicated to providing top-notch patient care and exceptional customer service. As a key player in the healthcare industry, we are committed to delivering innovative solutions, cutting-edge research, and outstanding medical education. Our mission is to improve the lives of our patients, families, and visitors by providing a welcoming, safe, and compassionate environment. We are seeking highly skilled and dedicated Patient Screeners and Customer Service Representatives to join our team and contribute to our vision of excellence.

Job Overview

The Patient Screeners and Customer Service Representatives will be responsible for creating a positive first impression and setting the tone for an exceptional patient experience. As the primary point of contact for patients, families, and visitors, you will provide directions, assist with parking validations, and address any needs or concerns they may have. Your role will be critical in ensuring that our patients, families, and visitors feel valued, respected, and supported throughout their journey with us.

Key Responsibilities

• Maintain patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties, adhering to departmental policies and HIPAA requirements.
• Provide exceptional customer service, ensuring that safety, care, and satisfaction are prioritized in every interaction.
• Badge all patients, families, and visitors entering the arenaflex hospital, creating an online profile to facilitate future visits and improve the efficiency of our Fast Pass system.
• Demonstrate professionalism, cooperation, alertness, helpfulness, and receptiveness, embodying the CICARE and ACT framework with a kind and compassionate demeanor.
• Act as a point of reference for patients, families, and visitors, attending to their wishes and requirements, and proactively identifying any support they may need.
• Listen carefully to patient, family, and visitor requests, providing a positive experience and identifying opportunities to improve our services.
• Escort patients or family members as needed, and assist with wheelchair transportation or other requirements for our differently-abled patients.
• Verify appointments in EPIC to validate parking, working closely with Public Safety to ensure a safe and secure environment.
• Maintain a clean work environment and professional appearance, complying with relevant health and safety procedures.
• Cover weekend and/or evening shifts as required, demonstrating flexibility and a commitment to our patients and families.

Essential Qualifications

• High School diploma or equivalent required.
• Prior Customer Service experience is highly desirable, with a strong focus on delivering exceptional patient experiences.

Preferred Qualifications

• Proficiency in English, with multilingual skills strongly preferred (Spanish speaking is a plus).
• Ability to work in a fast-paced environment with a calm, professional, and empathic demeanor.
• Excellent communication skills, with the ability to speak clearly, maintain a positive tone, and demonstrate a helpful attitude.
• Strong time-management skills, with the ability to multitask and prioritize tasks effectively.
• Able to work in a team environment, demonstrating cooperation, flexibility, and a commitment to our patients and families.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Patient Screener and Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive orientation and onboarding program.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that fosters innovation and excellence.

Work Environment and Company Culture

arenaflex is a dynamic and innovative healthcare organization that values diversity, equity, and inclusion. Our work environment is fast-paced, yet supportive, with a strong focus on teamwork, collaboration, and patient-centered care. We are committed to creating a positive and inclusive work environment that values the contributions of all employees, and we are proud to be an Equal Opportunity Employer.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• And more!

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As a Patient Screener and Customer Service Representative at arenaflex, you will be part of a dynamic and innovative healthcare team that is dedicated to improving the lives of our patients, families, and visitors. Join us in our mission to provide exceptional patient care and customer service, and take the first step towards a rewarding and challenging career in healthcare.

Apply now to become a part of the arenaflex team and make a difference in the lives of our patients and families!