Experienced Lead Retail Customer Service Associate – Providing Exceptional Customer Experiences and Driving Business Excellence at arenaflex

Introduction to arenaflex

arenaflex is a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences and driving business excellence. As a dynamic and forward-thinking organization, we strive to create a work environment that is inclusive, supportive, and empowering. Our team members are the backbone of our success, and we are committed to providing them with the tools, resources, and opportunities they need to thrive. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as a Lead Retail Customer Service Associate.

Job Summary

The Lead Retail Customer Service Associate is a critical role at arenaflex, responsible for delivering a positive customer experience to all customers. As a knowledgeable and skilled professional, you will be expected to take customer orders, coordinate store activities, provide pricing information, recommend appropriate products and services, and produce complex orders. You will also be responsible for managing and monitoring production processes, operating equipment, and ensuring quality during and after production. As a leader, you will provide direction to team members, solve escalated customer issues, and assist in the training of store team members.

Key Responsibilities

• Demonstrate consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manage production flow to ensure all production orders are done right and on time
• Take customer orders, give pricing information, perform consultative selling to customers, and recommend arenaflex products and services
• Track and log all production jobs, and ensure quality during and after production process
• Set up complex orders and perform multiple tasks at the same time
• Coordinate pick-up and delivery of customer orders, and ensure communication among shifts
• May provide leadership to team members on an assigned shift, and assist in the training of store team members
• Collate, sort, and organize customer orders, and operate the Point of Sale terminal (POS)
• Handle financial transactions, make change, and complete required financial paperwork
• Follow instructions of supervisors, and assist other team members in performing store functions
• Follow arenaflex standard operating procedures, as well as adhere to legal, HR, safety, and security policies and procedures

Essential Qualifications and Requirements

To be successful in this role, you will need to possess the following essential qualifications and requirements:

• High school diploma or equivalent education
• 2+ years of specialized experience in a customer-facing role
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees, and communicate effectively with customers, vendors, and other team members
• Ability to function in a fast-paced environment, under substantial pressure, and maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision, and report regularly to work and maintain established business hours

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Previous experience in a leadership or supervisory role
• Knowledge of print, signs, and graphics, and shipping services
• Experience with operating equipment, such as printers and copiers
• Ability to suggest areas for improvement in internal processes, and apply Quality concepts presented at training during daily activities

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our team members with opportunities for growth and development. As a Lead Retail Customer Service Associate, you will have access to training and development programs, designed to enhance your skills and knowledge. You will also have the opportunity to work with a talented and experienced team, and contribute to the success of our organization.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment, where diversity and individuality are valued and respected. We believe in creating a positive and supportive work culture, where our team members can thrive and reach their full potential. Our company culture is built on the principles of quality, excellence, and customer satisfaction, and we are committed to delivering exceptional service to our customers.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision coverage, as well as a 401(k) plan and paid time off. We also offer a range of perks, including discounts on our products and services, and opportunities for professional development and growth.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we invite you to join our team as a Lead Retail Customer Service Associate. At arenaflex, we are committed to providing our team members with the tools, resources, and opportunities they need to succeed. Apply today, and take the first step towards a rewarding and challenging career with a dynamic and forward-thinking organization.

arenaflex is an equal opportunity employer, and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@arenaflex.com.