Experienced Customer Service Representative for Specialty Mail Order Pharmacy - Remote Work Opportunity in Nevada

Welcome to arenaflex: Transforming Healthcare with Heart

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric healthcare in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We invite you to join our team and be part of a culture that values compassion, innovation, and customer satisfaction.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support our purpose and empower every team member to play a role in transforming our culture and accelerating our ability to innovate and deliver solutions. We strive to make healthcare more personal, convenient, and affordable for all. If you are passionate about making a difference in people's lives and are looking for a challenging and rewarding career, we encourage you to apply for our Customer Service Representative position.

Job Overview

We are seeking a highly skilled and compassionate Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a Pharmacy Service Representative, you will provide exceptional telephone support to patients receiving life-sustaining specialty drug therapy. This is an exciting opportunity to work from home in Nevada, within 75 miles of our Specialty location in Las Vegas.

Key Responsibilities

• Provide overall coordination and processing of new patient medication orders and reorders, including verifying and revivifying benefits.
• Assist patients with translating and entering new or refill prescriptions into the pharmacy information system.
• Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
• Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners, ensuring timely processing of specialty medications and meeting financial and clinical expectations.

Requirements and Qualifications

To be successful in this role, you will need:

Essential Qualifications

• One year of experience in a customer service role, handling and resolving complex customer needs over the phone.
• One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, skills, and aptitude.
• A verifiable high school diploma or equivalent.

Preferred Qualifications

• Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology are preferred.

What We Offer

In addition to a competitive pay range of $17.00 - $28.45 per hour, we offer a comprehensive benefits package, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay and paid holidays throughout the calendar year.

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer numerous opportunities for professional development, including training programs, mentorship, and education assistance. Our goal is to help you achieve your career aspirations and make a meaningful contribution to our organization.

Work Environment and Culture

Our work environment is fast-paced, dynamic, and patient-centric. We value teamwork, compassion, and innovation, and we are committed to creating a positive and inclusive work culture. As a remote worker, you will be part of a virtual team that is dedicated to delivering exceptional customer service and making a difference in people's lives.

How to Apply

To apply for this exciting opportunity, please follow these simple steps:

• Apply online through our website.
• Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for our Customer Service Representative position. Join our team at arenaflex and be part of a culture that values heart, innovation, and customer satisfaction. We look forward to receiving your application and exploring how you can contribute to our mission of transforming healthcare.